Patient Intake Coordinator - CSR

Select VoiceCom; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Medical/Dental coverage (HMO) after 1月

Life insurance program

Free weekly in-house massage

Career development

Service incentive leave program

Annual salary increase based on perfom

Team outings

Job summary

Select VoiceCom is a US- and Australia-owned company providing call center services in Cebu IT Park. This role handles patient admissions into our EMR system for home health services, coordinates care, answers inquiries, and schedules tasks for staff.

It requires readiness to work night shifts, weekends, and overtime, with opportunities for career growth within a supportive team. The successful candidate will have at least 2 years of college, strong English communication, good phone skills, and

Qualifications

• Must have completed at least 2 years of college education.
• Good English communication skills - both written and verbal.
• Strong phone skills for inbound/outbound calling.
• Hospital or medical office experience is an advantage.
• Familiarity with medical terminology is an advantage.
• Ability to work with computers and different software packages (e.g. MS Office, Adobe Acrobat).
• Ready to take new responsibilities and grow professionally.
• Willing to ask questions and work as a part of the team, even remotely located.
• Available for occasional overtime work.
• Willing to start ASAP.
• Willing to work full-time night shift.
• Willing to work on weekends.
• Looking for a long-term position.

Responsibilities

• Providing outstanding customer service.
• Answering inbound calls and explaining services.
• Scheduling/rescheduling appointments and managing 15+ calendars.
• Supporting the Placement Team with staffing requests.
• Assisting nursing, therapists and administrative team as needed.

Skills

English communication

Phone skills

Healthcare/medical experience (adv)

Medical terminology familiarity (adv)

Team collaboration (remote-friendly)

Education

2 years of college education

Tools

MS Office

Adobe Acrobat

Job description

Job Description:

Job Overview

Receives and processes patient admission into our agencys EMR system for home health services.

Coordinate care by assigning case manager and clinician to ensure 48 hour admission.

Follow up on inquiries related to the patient admission and staff availability.

Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule.

Perform coordination duties to support day to day work flow of our field staff.

Responsibilities

• Providing outstanding customer service
• Answering inbound calls and explaining services
• Scheduling/rescheduling appointments and managing 15+ calendars
• Supporting the Placement Team with staffing requests
• Assisting nursing, therapists and administrative team as needed

Qualifications

• Must have completed at least 2 years of college education
• Good English communication skills -both written and verbal
• Strong phone skills for inbound/outbound calling
• Hospital or medical office experience is an advantage
• Familiarity with medical terminology is an advantage
• Ability to work with computers and different software packages (e.g. MS Office, Adobe Acrobat)
• Ready to take new responsibilities and grow professionally
• Willing to ask questions and work as a part of the team, even remotely located
• Available for occasional overtime work
• Willing to start ASAP
• Willing to work full-time night shift
• Willing to work on weekends
• Looking for a long-term position
• Work Schedule: Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy The Following Benefits

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park
• Terms and conditions apply.