Patient Flow Manager

TGT Global; Cebu City; On-site; PHP 550,000 - 750,000; Full time

Benefits offered by this job

Health & Wellbeing

Rewards & Recognition

Growth & Perks

Vibrant City Location

Job summary

TGT Global is seeking a Patient Flow Manager to own scheduling, coordination, and patient operations across Eastwood, QC and Cebu. This role drives smooth patient journeys in a fast-paced healthcare environment, ensuring accurate bookings and timely communication with clinicians.

You will manage complex scheduling, optimize patient pathways, and work onsite with AU/NZ shift coverage. Excellent English, attention to detail, and collaborative problem solving are essential for success in this

Qualifications

• 3+ years in healthcare administration or patient coordination.
• Excellent spoken and written English.
• Knowledge of healthcare terminology.
• Experience managing complex scheduling and high-volume workflows.
• Onsite work in Eastwood, QC or Cebu.

Responsibilities

• Own patient bookings, scheduling, and day-to-day flow.
• Monitor patient movement and identify delays or blockers.
• Coordinate between patients, clinicians, and internal teams.
• Interpret clinical and operational requests with confidence.
• Resolve booking problems independently, escalating only when needed.
• Ensure patients are with the right clinician at the right stage with complete information.
• Maintain accurate records across systems.
• Communicate clearly with patients and healthcare professionals.
• Identify recurring operational problems and help design simpler processes.
• Take ownership from identification to resolution.

Skills

Healthcare administration

Patient coordination

English communication

Scheduling management

Medical terminology

Onsite collaboration

Job description

Job Description:

KEEP CARE MOVING FORWARD!

Join us as a Patient Flow Manager and take ownership of scheduling, coordination, and patient operations.

Awesome perks await in #WeAreTGT: Eastwood, QC/Cebu

• Health & Wellbeing:Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks:Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location:Work onsite in Eastwood, QC or in Cebu (AU/NZ Shift!)

What Youll Bring

• 3+ years of experience in healthcare administration, patient coordination, medical practice operations, hospital administration or a closely related role

• Excellent spoken and written English, with the ability to communicate naturally with patients and clinicians.

• Strong working knowledge of healthcare and medical terminology.

• Experience managing complex scheduling, patient pathways or high-volume operational workflows

• Work onsite in Eastwood, QC or in Cebu (AU/NZ Shift!)

About You

• Works well both independently and as part of a team

• Comfortable operating at pace in a growing business with changing priorities

• Highly detail-oriented with strong accuracy in all tasks

• Excellent time management

• Able to thrive under pressure and meet deadlines in a fast-paced setting

• Strong communication skills — fluent in written and spoken English

• Great at problem-solving, analysis, and research

Your Impact Starts Here

• Own patient bookings, scheduling, appointment changes and day-to-day patient flow.

• Monitor patients moving through the service and proactively identify delays, missing information or blocked next steps.

• Coordinate between patients, clinicians and internal operational teams.

• Understand healthcare terminology and confidently interpret clinical and operational requests.

• Resolve booking and patient-flow problems independently, escalating only when genuinely necessary.

• Ensure patients are with the right clinician, at the right stage of the pathway, with the information required for their appointment.

• Maintain accurate, timely records across operational systems.

• Communicate clearly and professionally with patients and healthcare professionals.

• Identify recurring operational problems and help design simpler, more reliable processes.

• Take ownership of issues from identification through to resolution.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Requirements: