SCHEDULING - HEALTHCARE CUSTOMER SERVICE ASSOCIATE

GeBBS Healthcare Solutions (Philippines), Inc.; Philippines; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training programs

Career growth

Incentives

Modern workplace

Job summary

GeBBS Healthcare Solutions (Philippines), Inc. is seeking a Scheduling - Healthcare Customer Service Associate to join our Ortigas team in Pasig City. This full-time role focuses on managing patient appointments and delivering exceptional service to healthcare providers and patients.

Ideal candidates have healthcare scheduling experience, strong English communication, and excellent organizational skills to coordinate schedules and maintain accurate records while protecting patient privacy.

Qualifications

• Experience in customer service, ideally in healthcare.
• Experience in Healthcare Scheduling or Sales is required.
• Strong communication in English.

Responsibilities

• Manage patient appointment scheduling across providers using scheduling software.
• Answer calls and emails from patients professionally.
• Provide information on appointment availability and provider credentials.
• Confirm, reschedule and cancel appointments with accurate records.
• Document interactions and scheduling details for compliance.
• Handle inquiries related to scheduling, billing and services.
• Maintain confidentiality of patient information.
• Coordinate with providers to optimize scheduling and reduce wait times.
• Follow up on upcoming appointments and no-show protocols.
• Meet or exceed targets for call handling and satisfaction metrics.
• Collaborate with team to ensure consistent service.

Skills

Customer service

Healthcare scheduling

Communication skills

Organizational skills

Multitasking

Attention to detail

Empathy

Education

High school diploma or equivalent

Job description

About the role

GeBBS Healthcare Solutions (Philippines), Inc. is seeking a dedicated and organized Scheduling - Healthcare Customer Service Associate to join our growing team in Ortigas, Pasig City, Metro Manila. This is a full-time position that plays a crucial role in our healthcare operations by managing patient scheduling and delivering exceptional customer service. As a Scheduling Healthcare Customer Service Associate, you will be the vital link between our healthcare providers and patients, ensuring smooth appointment management and outstanding patient experiences. This role is essential to maintaining the efficiency of our healthcare services and directly impacts patient satisfaction and operational success.

Key responsibilities

1. Manage patient appointment scheduling across multiple healthcare providers and locations using scheduling software systems

2. Answer incoming calls and emails from patients with professionalism, courtesy and efficiency

3. Provide accurate information regarding appointment availability, healthcare services and provider credentials

4. Confirm, reschedule and cancel patient appointments whilst maintaining accurate records

5. Document patient interactions and scheduling details in accordance with healthcare compliance requirements

6. Handle patient enquiries and resolve concerns related to scheduling, billing and general healthcare services

7. Maintain confidentiality of sensitive patient information in accordance with healthcare privacy regulations

8. Coordinate with healthcare providers to optimize scheduling efficiency and minimize patient wait times

9. Follow up with patients regarding upcoming appointments and manage no-show protocols

10. Meet or exceed performance targets for call handling, scheduling accuracy and customer satisfaction metrics

11. Collaborate with team members to ensure consistent service delivery standards

What we're looking for

1. High school diploma or equivalent education qualification

2. Proven experience in customer service, ideally within a healthcare or medical environment

3. Experience in Healthcare Scheduling or Sales is required

4. Strong communication skills, both verbal and written, in English

5. Excellent organizational and time management abilities

6. Ability to multitask and manage multiple patient calls or requests simultaneously

7. Patient and empathetic approach to customer interactions

8. Attention to detail and accuracy when managing appointment data

9. Reliability and commitment to meeting performance targets and deadlines

10. Familiarity with healthcare terminology and industry practices is advantageous

11. Knowledge of healthcare privacy regulations such as HIPAA or local healthcare compliance standards is preferred

12. Problem-solving skills and ability to handle difficult customer situations professionally

What we offer

GeBBS Healthcare Solutions (Philippines), Inc. is committed to supporting the growth and wellbeing of our team members. We provide a range of benefits and opportunities that make this an attractive place to work:

1. Competitive salary package commensurate with experience and qualifications

2. Comprehensive health insurance coverage for employees and their families

3. Paid leave entitlements including annual leave, sick leave and statutory holidays

4. Professional development and training programs to enhance your skills and career progression

5. A supportive and collaborative work environment with a diverse team

6. Opportunities for career advancement within the healthcare and customer service sectors

7. Performance incentives and recognition programs

8. A modern workplace facility in the heart of Ortigas, Pasig City with convenient transportation access