Patient Experience Support Specialist

Omnis Prosperity Group; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Omnis Prosperity Group is seeking a Customer Service Associate to assist in daily operations of the department, addressing in-patient/out-patient inquiries, billing questions, admissions, and related hospital services.

The role requires a Bachelor’s degree in a related field and 1–2 years of relevant experience. Strong communication, organization, and MS Office skills are essential for success in a fast-paced environment.

Qualifications

• Bachelor’s degree in business/management/communications/healthcare administration or related field.
• 1-2 years experience in customer service, healthcare, HMO or related field preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to handle patient inquiries and concerns professionally.
• Basic knowledge of hospital processes, HMO transactions, billing, admissions and insurance procedures is an advantage.
• Proficient in Microsoft Office applications and basic computer operations.
• Detail-oriented, organized, and able to work in a fast-paced environment.
• Willing to work on shifting schedules, weekends and holidays if required.

Responsibilities

• Handle patient inquiries and concerns regarding in-patient, out-patient, billing, admissions, professional fees, and other hospital services
• Provide accurate information and timely assistance to patients, clients, and visitors
• Coordinate with different departments to address customer concerns and service requests
• Assist in resolving customer complaints and elevate complex issues to the supervisor when necessary
• Maintain accurate records of customer interactions, inquiries, and resolutions
• Support the implementation of customer service standards, policies, and procedures
• Perform administrative and clerical tasks related to customer service operations

Skills

Verbal and written communication

Customer service

Interpersonal skills

Attention to detail

MS Office

Handle inquiries professionally

Education

Bachelor's degree in Business Administration / Management / Communications / Healthcare Administration

Job description

Omnis Prosperity Group is seeking a Customer Service Associate to assist in daily operations of the department, addressing in-patient/out-patient inquiries, billing questions, admissions, and related hospital services.

The role requires a Bachelor’s degree in a related field and 1–2 years of relevant experience. Strong communication, organization, and MS Office skills are essential for success in a fast-paced environment.