Onsite Healthcare CSR: Patient Care & Scheduling Expert

The Philippine Operations Center Global Solutions Inc.; Central Visayas; On-site; PHP 268,000 - 469,000; Full time

Job summary

The Philippine Operations Center Global Solutions Inc. is seeking a dedicated Customer Service Representative for our healthcare account in Cebu City.

This onsite role focuses on patient communications, appointment scheduling, and accurate data handling across multiple systems to ensure a smooth patient experience. Ideal candidates have 1–2 years in customer service, familiarity with EHR and healthcare scheduling, and strong communication, organization, and teamwork skills to thrive in a

Qualifications

• High school diploma or equivalent.

Responsibilities

• Handle inbound patient calls and schedule appointments with empathy.
• Update patient records in the EHR and verify demographics and insurance information.
• Provide information on services, procedures, and insurance concerns; escalate when needed.
• Coordinate with clinic and support teams to ensure smooth patient scheduling and workflow.
• Stay updated on clinic policies and participate in team meetings and training.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Attention to detail

Adaptability

Problem-solving

On-site work

Education

High school diploma or equivalent

Tools

EHR system

Healthcare scheduling systems

Scheduling software

Job description

The Philippine Operations Center Global Solutions Inc. is seeking a dedicated Customer Service Representative for our healthcare account in Cebu City.

This onsite role focuses on patient communications, appointment scheduling, and accurate data handling across multiple systems to ensure a smooth patient experience. Ideal candidates have 1–2 years in customer service, familiarity with EHR and healthcare scheduling, and strong communication, organization, and teamwork skills to thrive in a