Patient Experience & Operations Coordinator

Halcyon Health Network, Inc.; Manila; On-site; PHP 300,000 - 450,000; Full time

Job summary

A healthcare organization in Metro Manila seeks an efficient operations team member to oversee patient flow and resolve operational issues. Responsibilities include monitoring daily operations, facilitating patient inquiries, and evaluating survey results. Ideal candidates will have strong problem-solving and communication skills. This role ensures high standards of service within healthcare, promoting customer satisfaction and smooth operations.

Responsibilities

• Resolve immediately all identified problems during operations.
• Maintain efficiency in receiving patients by monitoring daily operations.
• Facilitate endorse screening and rush case patients.
• Evaluate and report results of the Online Patient survey.
• Oversee the patient flow and act as the triage officer.
• Coordinate with the operations manager for inquiries and concerns.

Job description

A healthcare organization in Metro Manila seeks an efficient operations team member to oversee patient flow and resolve operational issues. Responsibilities include monitoring daily operations, facilitating patient inquiries, and evaluating survey results. Ideal candidates will have strong problem-solving and communication skills. This role ensures high standards of service within healthcare, promoting customer satisfaction and smooth operations.