Patient Experience Concierge Supervisor

Dempsey Resource Management; Pasig; On-site; PHP 600,000 - 800,000; Full time

Job summary

Dempsey Resource Management is seeking a qualified supervisor to lead the medical concierge team in Pasig, Philippines. The role requires a Bachelor’s degree in healthcare administration or a related field, along with 3 years of supervisory experience in healthcare or related sectors.

The successful candidate will ensure professional assistance for patients, handle complaints, and monitor service quality metrics. Strong communication and organizational skills are essential for this position.

Qualifications

• 3 years supervisory experience in healthcare or related fields.
• Strong understanding of patient experience and service excellence.
• Proficiency with scheduling systems and office software.

Responsibilities

• Supervise daily activities of the medical concierge team.
• Ensure timely and professional assistance to patients and families.
• Handle escalated service issues and special requests.

Skills

Supervisory experience

Communication skills

Conflict resolution

Organizational skills

Knowledge of healthcare regulations

Education

Bachelor's degree in healthcare administration or related field

Tools

Scheduling systems

Office software

Job description

Dempsey Resource Management is seeking a qualified supervisor to lead the medical concierge team in Pasig, Philippines. The role requires a Bachelor’s degree in healthcare administration or a related field, along with 3 years of supervisory experience in healthcare or related sectors.

The successful candidate will ensure professional assistance for patients, handle complaints, and monitor service quality metrics. Strong communication and organizational skills are essential for this position.