Medical Concierge Assistant Manager - 5 yrs experience - Pasig

Dempsey Resource Management; Pasig; On-site; PHP 335,000 - 670,000; Full time

Job summary

Dempsey Resource Management is seeking a qualified Concierge Supervisor to assist in supervising daily medical concierge operations in a healthcare and hospitality setting. You will help coordinate patient services, scheduling, and staff coverage to ensure seamless experiences for patients and families.

The ideal candidate has a bachelor's degree, at least five years of relevant experience, and prior supervisory exposure.

Qualifications

• Bachelor's degree preferred in a relevant field.
• 5 years of experience in healthcare, hospitality, patient services, or concierge operations.
• Previous supervisory or team lead experience preferred.

Responsibilities

• Assist in supervising daily medical concierge operations and staff coverage
• Coordinate patient appointments, transportation, and special service requests
• Support VIP, executive, or international patient service arrangements
• Respond to patient and family inquiries with professionalism and empathy
• Resolve escalated service concerns and communicate updates promptly
• Collaborate with clinical and administrative teams to streamline patient support
• Monitor service quality, workflow efficiency, and patient satisfaction trends
• Help train, coach, and onboard concierge team members
• Maintain accurate records of requests, follow-ups, and service outcomes
• Ensure compliance with privacy, safety, and organizational policies

Skills

Communication skills

Interpersonal skills

Problem-solving

Calm under pressure

Service orientation

Flexibility

Discretion

Patient privacy

Education

Bachelor's degree

Tools

Scheduling systems

Office software

Job description

• Bachelor's degree preferred in a relevant field
• 5 years Experience in healthcare, hospitality, patient services, or concierge operations

Previous Supervisory Or Team Lead Experience Preferred

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to handle sensitive information with discretion and professionalism
• Familiarity with scheduling systems and office software
• Problem-solving skills and a calm approach under pressure
• Commitment to high service standards and patient satisfaction
• Flexible availability based on operational needs

Responsibilities

• Assist in supervising daily medical concierge operations and staff coverage
• Coordinate patient appointments, transportation, and special service requests
• Support VIP, executive, or international patient service arrangements
• Respond to patient and family inquiries with professionalism and empathy
• Resolve escalated service concerns and communicate updates promptly
• Collaborate with clinical and administrative teams to streamline patient support
• Monitor service quality, workflow efficiency, and patient satisfaction trends
• Help train, coach, and onboard concierge team members
• Maintain accurate records of requests, follow-ups, and service outcomes
• Ensure compliance with privacy, safety, and organizational policies