Medical Concierge Technical Operations Director

dempsey resource management; Philippines; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

dempsey resource management is looking for a Medical Concierge Technical Operations Director who will play a crucial role in bridging healthcare delivery with advanced health technology. The director will oversee digital patient services, directing health-IT systems, and ensuring the coordination between VIP medical services and clinical staff.

The ideal candidate will have a Bachelor's degree in Nursing or Healthcare Administration, along with extensive leadership experience in clinical operations. Strong expertise in telemedicine platforms and knowledge of Philippine Health Insurance guidelines are essential for this role.

Qualifications

• 5–10+ years of senior leadership experience in clinical operations or healthcare.
• Direct experience with patient navigation and concierge program development.
• Strong knowledge of HMO policies and data privacy laws.

Responsibilities

• Bridge healthcare delivery with technology and administration.
• Scale digital patient services and direct health-IT systems.
• Ensure seamless coordination between clinical staff and VIP services.

Skills

Leadership in clinical operations

Expertise in telemedicine platforms

P&L management

Process improvement (Lean/Six Sigma)

Knowledge of PhilHealth guidelines

Education

Bachelor's degree in Nursing or Healthcare Administration

Tools

Electronic Medical Records (EMR)

Hospital Information Systems (HIS)

Telemedicine platforms

Job description

Job Description

A Medical Concierge Technical Operations Director bridges healthcare delivery with advanced health tech and administrative infrastructure. This leader scales digital patient services, directs enterprise health-IT systems, and ensures seamless coordination between VIP medical services, telemedicine platforms, and clinical staff.

Qualifications

• A Bachelor's degree in Nursing, Healthcare Administration, or a related allied health field is typically required.
• Requires 5–10+ years of progressive senior leadership experience, specifically in clinical operations, HMO administration, or healthcare call center/BPO settings.
• Direct experience overseeing patient navigation, VIP care coordination, and end-to-end concierge program development.
• Deep familiarity with electronic medical records (EMR), hospital information systems (HIS), and digital telemedicine/concierge platforms.
• Expertise in P&L management, risk management, forecasting, and process improvement frameworks like Lean/Six Sigma.
• Strong working knowledge of Philippine Health Insurance Corporation (PhilHealth) guidelines, HMO policies, and data privacy laws.

Work Location: Ortigas, Pasig