Medical Concierge Supervisor

Dempsey Resource Management; Pasig; On-site; PHP 334,800 - 502,200; Full time

Job summary

Dempsey Resource Management is seeking a Medical Concierge Supervisor in Pasig. The ideal candidate will lead a frontline team to deliver personalized healthcare experiences and oversee patient relations, appointment scheduling, and HMO coordination.

Qualified applicants must possess a BSN, experience in leadership roles, and familiarity with hospital information systems. This position offers an opportunity to positively impact patient care in a dynamic healthcare environment.

Qualifications

• Bachelor of Science in Nursing (BSN), Healthcare Administration, or related medical sciences.
• Minimum of 1 to 3 years in a leadership, managerial, or supervisory capacity.
• 3 to 5 years of experience in a hospital setting, HMO, or medical case management.

Responsibilities

• Lead a frontline team in delivering personalized healthcare experiences.
• Oversee patient relations, appointment scheduling, and HMO coordination.
• Manage staff performance and handle VIP or complex cases.

Skills

Leadership

Patient relations

Hospital information systems (HIS)

HMO processing

Education

Bachelor of Science in Nursing (BSN)

Healthcare Administration

Related medical sciences

Job description

Responsibilities

A Medical Concierge Supervisor leads a frontline team in delivering personalized, seamless healthcare experiences. They oversee patient relations, appointment scheduling, and HMO coordination while managing staff performance, handling VIP or complex cases, and ensuring service excellence across hospital or clinic departments.

Qualifications

• Bachelor of Science in Nursing (BSN), Healthcare Administration, or related medical sciences.
• Minimum of 1 to 3 years in a leadership, managerial, or supervisory capacity.
• 3 to 5 years of accumulated experience in a hospital setting, Health Maintenance Organization (HMO), or medical case management.
• Familiarity with hospital information systems (HIS), HMO processing (Letter of Authorization/LOA preparation), and medical terminology.

Work location: Ortigas, Pasig.