Clinic Customer Care Specialist

Belo Medical Group; Quezon City; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Belo Medical Group is seeking a Clinic Customer Care Specialist to serve as the primary contact for patients via phone, email, messaging, and social media. The role emphasizes empathetic service, appointment management, and accurate documentation of interactions.

The CCS will stay updated on clinic products and services, participate in trainings, and support campaigns while ensuring high-quality customer experiences in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Customer service experience is preferred but not required.
• Proficiency in MS Office or Google Workspace.
• Knowledge of e-commerce, online marketing, sales, and call center operations.
• Tech-savvy, adaptable, and able to learn new systems quickly.
• Willing to be assigned in Tomas Morato, Quezon City.

Responsabilités

• Respond promptly and professionally to patient inquiries and concerns across various channels.
• Provide empathetic, high-quality customer support and resolve complex issues when necessary.
• Schedule, confirm, and manage patient appointments with accurate records.
• Handle online consultation requests, payment assistance, and appointment confirmations.
• Conduct outbound calls and SMS for follow-ups, reminders, promotions, and marketing campaigns.
• Ensure accurate documentation, data encoding, and coordination with relevant departments.
• Follow company quality standards, KPIs, and customer service procedures.
• Maintain customer databases, monitor service quality, and provide feedback for process improvements.
• Stay updated on company products, services, policies, and marketing initiatives.
• Attend meetings, trainings, and company events, and provide support during holidays or as assigned.

Connaissances

MS Office

Google Workspace

E-commerce knowledge

Online marketing

Sales experience

Call center operations

Formation

Bachelor's degree

Description du poste

The Clinic Customer Care Specialist (CCS) serves as the primary point of contact for patients and customers through multiple communication channels, including phone, email, messaging, social media, and other platforms. The role focuses on providing excellent customer service, addressing patient concerns, managing appointments, documenting interactions, and promoting the clinic's products and services.

Key Responsibilities:

• Respond promptly and professionally to patient inquiries and concerns across various channels.
• Provide empathetic, high-quality customer support and eliminate complex issues when necessary.
• Schedule, confirm, and manage patient appointments while maintaining accurate records.
• Handle online consultation requests, payment assistance, and appointment confirmations.
• Conduct outbound calls and SMS for follow-ups, reminders, promotions, and marketing campaigns.
• Ensure accurate documentation, data encoding, and coordination with relevant departments.
• Follow company quality standards, KPIs, and customer service procedures.
• Maintain customer databases, monitor service quality, and provide feedback for process improvements.
• Stay updated on company products, services, policies, and marketing initiatives.
• Attend meetings, trainings, and company events, and provide support during holidays or as assigned.

Qualifications:

• Bachelor's degree required.
• Customer service experience is preferred but not required.
• Proficiency in MS Office or Google Workspace.
• Knowledge of e-commerce, online marketing, sales, and call center operations.
• Tech-savvy, adaptable, and able to learn new systems quickly.
• Willing to be assigned in Tomas Morato, Quezon City

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