Clinic Customer Care Specialist

Aesthetician Job Description; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Belo Medical Group is seeking a Clinic Customer Care Specialist (CCS) to be the primary point of contact for patients across phone, email, messaging, and social platforms, ensuring courteous service and accurate documentation. Responsibilities include responding to inquiries, handling payments, scheduling, outbound follow-ups, maintaining records, and coordinating with departments while upholding quality standards.

Training and events support is included.

Qualifications

• Bachelor's degree required.
• Customer service experience preferred but not required.
• Proficiency in MS Office or Google Workspace.
• Knowledge of e-commerce, online marketing, sales, and call center operations.
• Tech-savvy, adaptable, and able to learn new systems quickly.
• Will be assigned in Tomas Morato, Quezon City.

Responsibilities

• Respond promptly and professionally to patient inquiries across channels.
• Provide empathetic, high-quality customer support and resolve complex issues when necessary.
• Schedule, confirm, and manage patient appointments with accurate records.
• Handle online consultation requests, payment assistance, and appointment confirmations.
• Conduct outbound calls and SMS for follow-ups, reminders, promotions, and marketing campaigns.
• Ensure accurate documentation, data encoding, and coordination with relevant departments.
• Follow company quality standards, KPIs, and customer service procedures.
• Maintain customer databases, monitor service quality, and provide feedback for process improvements.
• Stay updated on company products, services, policies, and marketing initiatives.
• Attend meetings, trainings, and company events, and provide support during holidays or as assigned.

Skills

Customer service

Problem solving

Data entry

Adaptability

Education

Bachelor's degree

Tools

MS Office

Google Workspace

CRM software

Job description

The Clinic Customer Care Specialist (CCS) serves as the primary point of contact for patients and customers through multiple communication channels, including phone, email, messaging, social media, and other platforms. The role focuses on providing excellent customer service, addressing patient concerns, managing appointments, documenting interactions, and promoting the clinic's products and services.

Key Responsibilities:

• Respond promptly and professionally to patient inquiries and concerns across various channels.
• Provide empathetic, high-quality customer support and eliminate complex issues when necessary.
• Schedule, confirm, and manage patient appointments while maintaining accurate records.
• Handle online consultation requests, payment assistance, and appointment confirmations.
• Conduct outbound calls and SMS for follow-ups, reminders, promotions, and marketing campaigns.
• Ensure accurate documentation, data encoding, and coordination with relevant departments.
• Follow company quality standards, KPIs, and customer service procedures.
• Maintain customer databases, monitor service quality, and provide feedback for process improvements.
• Stay updated on company products, services, policies, and marketing initiatives.
• Attend meetings, trainings, and company events, and provide support during holidays or as assigned.

Qualifications:

• Bachelor's degree required.
• Customer service experience is preferred but not required.
• Proficiency in MS Office or Google Workspace.
• Knowledge of e-commerce, online marketing, sales, and call center operations.
• Tech-savvy, adaptable, and able to learn new systems quickly.
• Willing to be assigned in Tomas Morato, Quezon City

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