Medical Receptionist & Clinical Administrative Coordinator

GoLean Health; Mandaluyong; Remote; PHP 434,000 - 521,000; Full time

Job summary

GoLean Health is seeking a Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice across two clinics. The role combines patient scheduling, front-desk duties, prescription coordination, prior authorizations, and clinical admin support.

You will work remotely from the Philippines, handling patient communications, coordinating appointments, processing prescriptions, and scheduling labs/imaging with the clinic team.

Qualifications

• 1+ year experience supporting a U.S.-based medical practice.
• Hands-on experience using eClinicalWorks (eCW) required.
• Experience in medical reception, patient scheduling, and MA-related admin responsibilities.
• Experience coordinating prescription requests, refills, and pharmacy communications.
• Knowledge of medication prior authorizations, insurance verification, and follow-up procedures.
• Familiarity with scheduling laboratory, radiology, imaging appointments.

Responsibilities

• Handle inbound and outbound patient calls and provide professional patient support.
• Schedule, reschedule, and coordinate patient appointments using eClinicalWorks (eCW).
• Manage prescription requests, new orders, and refill requests; coordinate with pharmacies.
• Initiate and follow up on medication prior authorizations and verify insurance coverage.
• Coordinate laboratory and radiology scheduling and ensure results routing to providers.

Skills

US healthcare experience

English communication

Remote work

Multitasking

Tools

eClinicalWorks (eCW)

Zoiper5

TriFetch

Job description

Remote | Gastroenterology Practice | 40 hours/week | $5-$6/hour

Schedule: Sat - Wed 12:00 PM to 8:00 PM Central Time

Position Overview

We are seeking an experienced and highly organized Medical Receptionist & Clinical Administrative Coordinator to support a growing U.S.-based gastroenterology practice operating across two physical clinic locations.

This position combines patient scheduling, front-desk operations, prescription coordination, medication prior authorizations, and clinical administrative support.

The primary focus will be managing patient communications, coordinating appointments, processing prescription requests, obtaining medication authorizations, and scheduling laboratory and radiology services. The selected candidate will work closely with Physicians, Nurse Practitioners, and onsite clinic staff to ensure efficient patient care coordination and timely completion of administrative tasks.

The ideal candidate has experience supporting a U.S. medical practice, is comfortable handling patient-facing responsibilities, and has hands-on experience using eClinicalWorks (eCW).

Key Responsibilities

1. Patient Scheduling & Front Desk Operations

• Handle inbound and outbound patient calls, respond to inquiries, and provide professional patient support.
• Schedule, reschedule, and coordinate patient appointments, follow-up visits, procedures, and other clinical services using eClinicalWorks (eCW).
• Manage appointment requests, prospective patient leads, reminders, and patient communications through phone, email, and text.

2. Prescription & Medication Coordination

• Process prescription requests, new medication orders, and refill requests using Squad Health according to provider instructions and clinic protocols.
• Coordinate prescription-related communications between patients, providers, and pharmacies.
• Maintain accurate medication documentation, follow up on pending requests, and resolve prescription-related administrative concerns.

3. Medication Prior Authorizations & Insurance Verification

• Initiate, process, and follow up on medication prior authorizations, ensuring timely submission of required documentation.
• Verify patient insurance eligibility, benefits, and coverage information for medications, procedures, and services.
• Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.

4. Laboratory, Radiology & Diagnostic Scheduling

• Coordinate and schedule laboratory tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers.
• Communicate with laboratories, imaging centers, and patients regarding appointments, preparation instructions, and scheduling requirements.
• Track pending diagnostic orders, follow up on incomplete appointments, and coordinate the receipt and routing of results to providers.

Required Qualifications

• At least 1 year of hands‑on experience supporting a U.S.-based medical practice.
• Direct, hands‑on experience using eClinicalWorks (eCW) is required.
• Experience in medical reception, patient scheduling, and Medical Assistant-related administrative responsibilities.
• Experience coordinating prescription requests, medication refills, and pharmacy communications.
• Knowledge of medication prior authorizations, insurance verification, and authorization follow‑up procedures.
• Familiarity with laboratory, radiology, imaging, and diagnostic appointment scheduling.
• Excellent written and verbal English communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple administrative tasks.
• Comfortable communicating directly with U.S. patients, Physicians, Nurse Practitioners, pharmacies, and insurance representatives.
• Ability to work independently in a remote environment while maintaining consistent communication with the clinic team.

Tools & Systems

• eClinicalWorks (eCW): Patient scheduling, electronic medical records, prescriptions, and clinical documentation.
• Zoiper5: Inbound and outbound patient calls.
• TriFetch: AI-assisted clinical workflow support.
• Clinic Communication Platforms: Email, text messaging, and patient communication tools.
• Secure Workspace Tools: VPN, security applications, and approved productivity software.

Schedule & Working Conditions

• Employment Type: Full-Time, 40 hours per week
• Work Arrangement: Fully Remote
• Hourly Rate: 5–6 per hour
• Regular Schedule: Saturday to Wednesday
• Shift: 12:00 PM to 8:00 PM Central Time
• Schedule Flexibility: Occasional Thursday or Friday availability may be required depending on patient volume and operational needs. Any required schedule changes will be communicated at least one week in advance.

What We're Looking For

We are looking for a dependable, detail-oriented medical professional who can confidently manage patient scheduling while supporting essential clinical administrative workflows.

The successful candidate should be comfortable balancing front-desk responsibilities, prescription coordination, medication prior authorizations, and laboratory and radiology scheduling, ensuring that patient requests are handled accurately, efficiently, and professionally.

Prior experience supporting a gastroenterology practice or coordinating specialty‑care procedures is an advantage.