Senior Patient Care & Solutions Specialist — Equity

Careers at Eucalyptus; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Health insurance with dependents coverage

Annual professional development budget

Transportation allowance

Flexible leave offerings

Job summary

Eucalyptus, located in Manila, Philippines, is looking for a Customer Support Specialist who will play a vital role in delivering high-quality care to our patients. You won’t just resolve issues—your problem-solving skills and attention to detail will make a real impact.

The ideal candidate will have at least 4 years of experience in healthcare support or customer service, ensuring seamless communication with doctors and pharmacies. You'll enjoy a supportive environment with opportunities for personal and professional growth.

Qualifications

• At least 4 years of experience in Telehealth or healthcare support and customer-facing roles.
• Strong English communication skills and attention to detail.
• Experience with customer service software is preferred.

Responsibilities

• Resolve patient issues ensuring the highest standard of care.
• Collaborate with healthcare teams to achieve the best outcomes.
• Meet performance metrics including Customer Satisfaction and tickets solved.
• Identify and implement process improvements.
• Monitor and escalate recurring issues.

Skills

Problem-solving

Attention to detail

Communication (written and verbal)

Customer service

Computer skills

Job description

Eucalyptus, located in Manila, Philippines, is looking for a Customer Support Specialist who will play a vital role in delivering high-quality care to our patients. You won’t just resolve issues—your problem-solving skills and attention to detail will make a real impact.

The ideal candidate will have at least 4 years of experience in healthcare support or customer service, ensuring seamless communication with doctors and pharmacies. You'll enjoy a supportive environment with opportunities for personal and professional growth.