On-site Patient Care Coordinator | EMR & Scheduling Expert

Guerilla; Mabalacat; Presencial; PHP 335.000 - 446.000; Jornada completa

Descripción de la vacante

Guerilla in the Philippines seeks a Patient Care Coordinator to support our US client’s team with medical back-office tasks, including record keeping, billing and EMR management.

You will work with healthcare professionals and health insurers to ensure accurate records and smooth operations, while maintaining patient confidentiality and data integrity.

This on-site role requires strong communication, problem-solving, and familiarity with EMR systems; a healthcare degree is preferred.

Formación

• 3+ years in healthcare information management BPO or clinical setting
• 2+ years in a healthcare information management team
• Strong spoken and written communication with clients
• Strong problem-solving and analytical abilities
• Strong facilitation skills
• Good healthcare knowledge and medical terminology
• Preferred: Nursing or allied medical degree
• Preferred: Experience with EMR systems

Responsabilidades

• Verify patient information, record histories, and confirm visit purpose
• Complete and safeguard medical records while maintaining confidentiality
• Secure coding of diagnoses and procedures for patient records
• Relay physicians' orders to patients and provide guidance
• Manage inbound/outbound calls, emails, and chats
• Schedule appointments and handle rescheduling/cancellations
• Maintain up-to-date EMR entries and edit as needed
• Verify insurance coverage and eligibility

Conocimientos

Communication skills

Oral and written communication

Interpersonal skills

Analytical thinking

Facilitation skills

Healthcare knowledge

Medical terminology

Educación

Bachelor's degree in Nursing or allied medical field

Herramientas

EMR systems

Descripción del empleo

Guerilla in the Philippines seeks a Patient Care Coordinator to support our US client’s team with medical back-office tasks, including record keeping, billing and EMR management.

You will work with healthcare professionals and health insurers to ensure accurate records and smooth operations, while maintaining patient confidentiality and data integrity.

This on-site role requires strong communication, problem-solving, and familiarity with EMR systems; a healthcare degree is preferred.