Patient Care Coordinator (Healthcare Account)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading recruitment firm in the Philippines is looking for a Healthcare Account Customer Service Representative. This role involves serving as the primary contact for patients and healthcare providers, handling complex inquiries efficiently while adhering to regulations. Successful candidates will excel in communication and problem-solving within a fast-paced environment to ensure positive customer experiences.

Qualifications

• Ability to handle complex and sensitive inquiries regarding healthcare.
• Strong problem-solving and communication skills.
• Familiarity with privacy regulations such as HIPAA.

Responsibilities

• Serve as the primary contact for patients and healthcare providers.
• Resolve issues efficiently and provide accurate information.
• Support customers through phone, chat, or email in a high-volume environment.

Job description

Overview

A Healthcare Account Customer Service Representative (CSR) serves as the primary point of contact for patients, healthcare providers, and/or insurance members. This role typically involves handling complex and sensitive inquiries regarding medical benefits, billing, claims, and other aspects of healthcare.

The CSR is responsible for providing accurate information, resolving issues efficiently, and maintaining strict adherence to privacy regulations, such as HIPAA.

The Healthcare Account CSR is dedicated to delivering professional, empathetic, and effective customer service. The representative works in a high-volume contact center environment (phone, chat, or email) to support customers in navigating the complexities of the healthcare system and ensuring a positive service experience.