Patient Care Coordinator

Full Potential BPO Inc.; Philippines; On-site; PHP 223,000 - 312,000; Full time

Job summary

Full Potential BPO Inc. is seeking a Patient Care Coordinator to deliver a positive, seamless patient experience across front desk operations and care team coordination.

The role focuses on patient flow, appointment scheduling, and efficient service delivery. The ideal candidate is organized, patient-focused, and capable of managing multiple priorities while providing professional, compassionate support to patients and healthcare staff.

Qualifications

• Patient-first mindset and strong organizational skills.
• Clear, compassionate communication with patients and staff.
• Attention to detail in appointments, payments, and records.
• Proactive problem-solving to keep patient flow smooth.
• Team-oriented collaboration with clinical, optical, and admin staff.
• Comfort with EMR and scheduling software.
• Adaptability when schedules change.
• Confidentiality and professionalism.

Responsibilities

• Greet patients and assist with questions with a friendly, professional approach.
• Manage calls, emails, and digital inquiries promptly.
• Schedule, confirm, and reschedule appointments and optimize provider calendars.
• Support reminders and reduce no-shows.
• Verify demographics and insurance eligibility in the EMR.
• Explain coverage, benefits, and financial responsibilities to patients.
• Prepare charts and documents for visits.
• Process co-pays and payments in the EMR.
• Monitor patient flow and address delays or conflicts.
• Keep patients informed about wait times and next steps.
• Coordinate with clinical and optical teams for smooth transitions.
• Support recall and annual/medically necessary appointments.
• Maintain a clean, organized front office.
• Perform other duties as assigned by the Practice Manager/Optometrist.

Skills

Patient-focused

Communication skills

Organization

Proactive problem-solving

Team collaboration

Technology confidence

Adaptability

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Scheduling systems

Practice management systems

Job description

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values

• Integrity- Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence- Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability- Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace- Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission

To create conditions within which people can thrive!

Job Overview

The Patient Care Coordinator plays a key role in delivering a positive and seamless patient experience. This position supports front desk operations, patient flow, appointment scheduling, and coordination across the care team to ensure efficient and timely delivery of services.

The ideal candidate is organized, patient-focused, and able to effectively manage multiple priorities while providing professional and compassionate support to patients and healthcare staff.

Key Responsibilities

As a Patient Care Coordinator, you’ll play an important role in creating a smooth, welcoming, and efficient patient experience. You’ll serve as a key point of contact for patients while coordinating schedules, supporting patient flow, and partnering with clinical and optical teams throughout the patient journey.

• Welcome and assist patients, customers, and vendors with a friendly and professional approach.
• Serve as a primary point of contact for patient questions, requests, and general inquiries.
• Manage incoming calls, emails, and digital communications promptly and professionally.
• Schedule, confirm, and reschedule patient appointments while helping optimize provider schedules and fill same-day openings.
• Support appointment reminder and confirmation processes to help reduce no-shows.
• Verify patient demographics and insurance eligibility and maintain accurate information in the EMR.
• Assist patients with questions regarding insurance coverage, benefits, and financial responsibilities.
• Prepare patient charts and required documentation to support an efficient visit.
• Process co-pays, payments, charges, and account information accurately in the EMR.
• Monitor patient flow and provider schedules, proactively identifying and addressing delays, gaps, or scheduling conflicts.
• Keep patients informed about wait times, delays, and next steps throughout their visit.
• Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain a clean, organized, and patient-ready front office environment.
• Perform other duties and responsibilities as assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Qualifications

To succeed in this role, you’ll bring a patient-first mindset, strong organization, and the ability to stay calm and proactive in a fast-paced healthcare environment.

• Patient-focused mindset – You genuinely care about creating a welcoming, professional, and positive experience for every patient.
• Strong communication skills – You communicate clearly, professionally, and empathetically with patients, providers, and team members.
• Organization and attention to detail – You can manage appointments, patient information, payments, and multiple priorities accurately and efficiently.
• Proactive problem-solving – You anticipate needs, identify potential issues, and take action to keep patient flow and daily operations running smoothly.
• Team collaboration – You work effectively with clinical, optical, and administrative teams to support seamless patient care.
• Technology confidence – You are comfortable using computers and can quickly learn EMR, scheduling, and practice management systems.
• Adaptability – You can prioritize and adjust quickly when schedules change, patients need additional support, or unexpected situations arise.
• Confidentiality and professionalism – You understand the importance of protecting patient information and maintaining confidentiality at all times.
• Minimum education requirement – High school diploma or equivalent.