Patient Care Administrator - (w/ Healthcare Account Experience)

Q2 HR Solutions Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading HR solutions provider is seeking a skilled professional to support the patient journey by managing appointments, updating records, and ensuring effective communication. The ideal candidate will have at least 2 years of BPO experience servicing international clients, strong data handling skills, and proficiency in MS Excel. Candidates should possess excellent communication abilities and a strong attention to detail, as well as be flexible to work in a weekly shift pattern.

Qualifications

• At least 2 years of BPO experience for international clients/accounts.
• Experience in data processing, entry, or analysis roles.
• Strong communication skills, both verbal and written.
• Background in customer or patient service.
• Proficient in Microsoft Office, particularly Excel.
• Strong attention to detail and organization skills.
• Flexible to work in a weekly shift pattern.

Responsibilities

• Support the patient journey by handling administrative duties.
• Ensure accuracy of data input into patient administration systems.
• Manage patient calls effectively and provide resolutions.
• Escalate issues while maintaining high service standards.
• Adhere to data protection and quality assurance measures.
• Contribute to continuous service improvement.

Skills

BPO experience

Data processing

Strong communication skills

Customer service experience

Microsoft Office proficiency

Attention to detail

Organization skills

Multitasking ability

Tools

Microsoft Excel

Job description

Responsibilities:

• Support the patient journey by handling administrative duties such as booking appointments, updating patient records, and liaising with referrers.
• Ensure accuracy of data input into patient administration systems and maintain up-to-date records.
• Manage patient calls effectively by identifying needs, providing first-time resolution, and communicating relevant information clearly.
• Escalate issues as necessary while maintaining high standards of service.
• Adhere to data protection, confidentiality, and quality assurance measures in line with healthcare standards.
• Maintain accurate reporting and contribute to continuous service improvement.
• Build and maintain strong relationships with patients, referrers, and internal teams to ensure a positive patient experience.

Qualifications & Experience:

• With at least 2 years of BPO experience - for international clients/accounts
• Experience in data processing, entry, or analysis roles, with the ability to manage large volumes of information accurately.
• Strong communication skills, both verbal and written, with a professional and empathetic approach to patient interaction.
• Background in customer or patient service, handling queries effectively and sensitively.
• Proficient in Microsoft Office, particularly Excel, and comfortable working with multiple systems.
• Strong attention to detail, organization skills, and ability to multitask in a demanding environment.
• Flexible to work in a weekly shift pattern as required.