Patient Care Coordinator

Guerilla; Mabalacat; On-site; PHP 335,000 - 446,000; Full time

Job summary

Guerilla in the Philippines seeks a Patient Care Coordinator to support our US client’s team with medical back-office tasks, including record keeping, billing and EMR management.

You will work with healthcare professionals and health insurers to ensure accurate records and smooth operations, while maintaining patient confidentiality and data integrity.

This on-site role requires strong communication, problem-solving, and familiarity with EMR systems; a healthcare degree is preferred.

Qualifications

• 3+ years in healthcare information management BPO or clinical setting
• 2+ years in a healthcare information management team
• Strong spoken and written communication with clients
• Strong problem-solving and analytical abilities
• Strong facilitation skills
• Good healthcare knowledge and medical terminology
• Preferred: Nursing or allied medical degree
• Preferred: Experience with EMR systems

Responsibilities

• Verify patient information, record histories, and confirm visit purpose
• Complete and safeguard medical records while maintaining confidentiality
• Secure coding of diagnoses and procedures for patient records
• Relay physicians' orders to patients and provide guidance
• Manage inbound/outbound calls, emails, and chats
• Schedule appointments and handle rescheduling/cancellations
• Maintain up-to-date EMR entries and edit as needed
• Verify insurance coverage and eligibility

Skills

Communication skills

Oral and written communication

Interpersonal skills

Analytical thinking

Facilitation skills

Healthcare knowledge

Medical terminology

Education

Bachelor's degree in Nursing or allied medical field

Tools

EMR systems

Job description

Patient Care Coordinator supporting our client's team in the US. You will provide medical back-office support through record keeping, customer service, billing and accounting, and electronic medical records (EMR) management. Working closely with healthcare professionals and health insurance companies, you will help keep practice operations running smoothly while supporting the needs of providers and patients.

Salary Range and Work Set-up

Salary Range: PHP30,000 - PHP40,000
Work Set-up:On-site | Flexible Schedule Monday to Friday

Responsibilities

• Verify patient information through interviews, record medical histories, and confirm the purpose of each visit.

• Complete and safeguard medical records while maintaining patient confidentiality.

• Secure diagnostic and procedure coding as part of patient record keeping.

• Relay physicians' orders to patients and provide related guidance.

• Manage inbound and outbound calls, emails, and chat communications.

• Schedule appointments and manage rescheduling and cancellations.

• Maintain accurate, up-to-date EMR entries, including medical histories, and edit records as needed.

• Verify patients' healthcare insurance coverage and eligibility.

Requirements

• At least 3 years of cumulative experience in a healthcare information management BPO account, bedside clinical experience in a hospital or clinical setting, or a combination of both.

• At least 2 years of experience working in a team within a healthcare information management account.

• Strong oral, written, and interpersonal communication skills, including the ability to communicate directly with clients.

• Strong problem-solving and analytical skills.

• Strong facilitation skills.

• Good healthcare knowledge and a strong understanding of medical terminology.

• Preferred: A bachelor's degree in Nursing, Medical Technology, or an allied medical field.

• Preferred: Experience using electronic medical records (EMR) systems.