Healthcare Customer Service Representative (Quezon City)

R1 RCM Philippines Inc; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Medical Plan HMO from Day 1

Life Insurance

Paid Time Off

Job summary

R1 RCM Philippines Inc. seeks an on-site healthcare support agent in Quezon City to deliver patient education on balance billing, payments, and eligibility. The role requires 12 months of BPO voice experience and a 2-year college or associate degree.

You will verify benefits, collect insurance data, set appointments, and coordinate with doctors for authorization. Graveyard and rotating shifts are required. Competitive benefits offered.

Qualifications

• Completed at least 2 years of college education or has an associate degree.
• At least 12 months of BPO voice experience.
• Ability to work in an on-site setup in QC.

Responsibilities

• Educate patients on balance billing and payment processing.
• Explain payment arrangements and dispute resolution.
• Verify benefits and eligibility, collect insurance information.
• Coordinate with doctors' offices for authorization and scheduling.

Skills

BPO experience

On-site work

Graveyard shifts

Education

2-year college or associate degree

Job description

What will you do in this role? You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor’s office to secure authorization, among others.

Qualifications: Completed at least 2 years of college education or has an associate degree At least 12 months of BPO voice experience Ability to work in an on-site setup in QC Flexible with graveyard and rotating shifts.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

What’s in it for you?

• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

Visit us on Facebook: https://www.facebook.com/r1rcmphilippines #R1Philippines #AllTogetherBetterinR1PH R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.