Passage Service Associate

2GO Group; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance bonuses

Incentives

Travel perks

Health and wellness programs

Paid time off

Job summary

2GO Group is looking for a Passage Service Associate in Metro Manila to provide exceptional ticketing and customer service. This role involves processing tickets, rebooking, refunds, and managing cash transactions while ensuring compliance with company policies. Candidates should have a relevant bachelor's degree and 1-2 years of experience in ticketing or customer service. A keen attention to detail and strong communication skills are essential, along with familiarity with MS Office applications. The position offers competitive compensation and travel perks.

Qualifications

• 1-2 years of relevant experience in ticketing, customer service, cargo handling, or cashiering.

Responsibilities

• Process ticket issuance, rebooking, and refund transactions.
• Issue privilege and complimentary passes.
• Handle cargo acceptance and related documentation.
• Process US VISA documentation as required.
• Manage daily cash transactions and reconciliation.
• Assist passengers with inquiries and concerns.

Skills

Customer service (handling difficult customers)

Attention to detail

Communication and interpersonal skills

Cash handling, reconciliation, and financial reporting

Technical competencies

Leadership competencies

MS Office applications (Word, Excel, Outlook)

Education

Bachelor’s degree in any related field or equivalent work experience

Job description

Overview

The Passage Service Associate is responsible for providing accurate and efficient ticketing, rebooking, and refund services, processing privilege and complimentary passes, handling cargo acceptance and US VISA document transactions, managing cash, and delivering excellent customer service to passengers. The role ensures compliance with company policies and contributes to a smooth and positive travel experience.

Responsibilities

• Process ticket issuance, rebooking, and refund transactions accurately and in a timely manner.
• Issue privilege passes and complimentary passes in accordance with company policies.
• Handle cargo acceptance, ensuring proper documentation and compliance with procedures.
• Process and manage US VISA related documents as required.
• Handle daily cash transactions, including collection, reconciliation, and reporting.
• Ensure proper documentation and adherence to company policies and procedures.
• Assist passengers with inquiries, concerns, and travel-related information.
• Provide high-quality customer service to enhance passenger experience.
• Coordinate with relevant departments for ticketing, cargo, and document-related concerns.
• Maintain organized records of transactions and reports.

Qualifications

Educational Background

• Bachelor’s degree in any related field or equivalent work experience.

Professional Experience

• 1-2 years of relevant experience in ticketing, customer service, cargo handling, or cashiering.

Competencies, Skills, Knowledge And Abilities

• Leadership competencies
• Strong attention to detail and accuracy in handling transactions and documents
• Communication and interpersonal skills
• Negotiation
• Technical competencies
• MS Office applications (Word, Excel, Outlook) and basic computer operations
• Cash handling, reconciliation, and financial reporting
• Customer service (handling difficult customers)

What’s In It For You at 2GO?

Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.

Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.

Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.

Be recognized and feel valued at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.