Passage Terminal Operations Supervisor

2GO Group; Malay; On-site; PHP 1,230,769 - 2,153,846; Full time

Benefits offered by this job

Competitive compensation

Performance bonuses

Health and wellness programs

Paid time off

Job summary

2GO Group is seeking a dedicated professional to oversee terminal operations in Aklan, Malay. The role involves developing efficient processes, leading a team, and ensuring passenger satisfaction while adhering to company protocols and financial targets. Applicants should have a Bachelor's degree, preferably in Business, and 3 to 5 years of experience in a related field. Key competencies include human resource management, communication skills, and customer service acumen. The position offers competitive compensation and performance incentives.

Qualifications

• 3 to 5 years' work experience in relevant roles.

Responsibilities

• Develops process improvement and implements terminal operations processes.
• Ensures accuracy of passenger manifest and ticket scanning.
• Leads the terminal operations team according to HR policies.
• Coordinates with Corporate Security Office and operators.
• Manages operating costs and collection of terminal charges.

Skills

Human Resource Management

People Management

Communication and Interpersonal Skill

Customer Service

Financial and Commercial Awareness

Creative Approach to Problem-Solving

Logical Thinking

Quick Decision Making

Education

Bachelor's Degree

Graduate of any four-year course preferably in Business

Job description

Responsibilities

• Develops process improvement and implements terminal operations processes and standards to ensure operational efficiency and passenger satisfaction.
• Ensure completeness of passenger manifest and scanning of tickets for accurate revenue recognition.
• Ensure completeness of remittance of ancillary revenue.
• Leads the terminal operations team according to HR policies while ensuring that teams are trained and developed to execute plans and processes of terminal operations.
• Manages coordination with Corporate Security Office and port or terminal operators to ensure the implementation of effective and efficient processes, covering passengers’ safety and security, and comfort.
• Ensure management of operating costs, and accurate collection of ancillary passenger terminal charges in support of profitability targets of the company.
• Manage the operating costs and project expenses according to business requirements and financial guidelines.
• Other functions as may be required.

Key Performance Indicators

• 100% Accuracy and Completeness of Tickets vs Manifest, monthly KPI
• 100% Compliance to Environment, Health and Safety (EHS) protocols, monthly KPI
• Budget vs Actual and Auxillary Income and Revenue, monthly KPI
• Zero complaints of Passengers, monthly KPI
• Claims, monthly KPI

Education

• Bachelor's Degree
• Graduate of any four-year course preferably in Business such as Management, Marketing or any related course

Professional Experience

• 3 to 5 years' work experience

Competencies

Leadership Competencies

• Human Resource Management
• People Management
• Communication and Interpersonal Skill

Technical Competencies

• Customer Service
• Financial and Commercial Awareness
• Creative Approach to Problem-Solving
• Think logically and Make Quick Decisions

Benefits

Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.

Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.

Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.

Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.