Pasig Onsite Customer Support Specialist | 1–3 yrs

Enshored Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

13th Month Pay

Life Insurance

HMO

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A leading customer service firm in Metro Manila is seeking a Customer Support Specialist to provide exceptional service via phone, email, and chat. Candidates should have 1-3 years of experience in customer service and a bachelor's degree. Key responsibilities include resolving inquiries and documenting interactions, all while maintaining a professional attitude. This full-time role offers performance bonuses and a comprehensive benefits package.

Qualifications

• 1-3 years of experience in customer service roles, preferably with back office support.
• Strong interpersonal skills, patience, attention to detail, and a proactive attitude.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and complaints promptly and effectively.
• Document customer interactions and feedback accurately.

Skills

Proficient in English

Strong communication skills

Problem-solving skills

Customer service techniques

Education

Bachelor’s degree in any relevant field

Job description

A leading customer service firm in Metro Manila is seeking a Customer Support Specialist to provide exceptional service via phone, email, and chat. Candidates should have 1-3 years of experience in customer service and a bachelor's degree. Key responsibilities include resolving inquiries and documenting interactions, all while maintaining a professional attitude. This full-time role offers performance bonuses and a comprehensive benefits package.