DUTIES AND RESPONSIBILITIES
- To strives for a satisfactory return of profit on dealer capital invested in parts inventory.
- To accomplish objectives using proper purchasing procedures, inventory control, staff utilization, stocks storage and security, pricing, merchandising and promotions.
ADMINISTRATIVE FUNCTION
- 1.1. Forecasts goals and objectives for the department and strives to meet them.
- 1.2. Hires, trains, motivates, counsels and monitors the performance of all parts department staff.
- 1.3. Prepares and administers an annual operating budget for the parts department.
- 1.4. Monitors all parts related reports to maximize productivity, especially those required to submit to Distributors.
- 1.5. Develops and utilizes a lost sales tracking report.
- 1.6. Assists in the collection of past-due accounts.
- 1.7. Maintains professional appearance.
INVENTORY MANAGEMENT
- 2.1. Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and over the counter customers.
- 2.2. Establishes individual parts inventory levels and balances them for maximum turnover.
- 2.3. Monitors and adjusts inventory to minimize obsolescence.
- 2.4. Analyzes sales, expenses and inventory monthly to maintain profit goals.
PARTS OPERATIONS
- 3.1. Establish pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty.
- 3.2. Supervises stock order procedures.
- 3.3. Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least 80 percent of maintenance items.
- 3.4. Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
- 3.5. Works with the Service Manager to ensure a timely turnaround of parts needed for internal jobs.
- 3.6. Attends Distributor initiated Managers meetings.
- 3.7. Holds regular department meetings.
- 3.8. Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
- 3.9. Coordinates a prompt, efficient and timely flow of paperwork.
- 3.10 Directs shipping and receiving efforts to ensure timely processing.
- 3.11 Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.
- 3.12 Monitor and assure compliance on Distributor Audit Checklist.
- 3.13 Monitor and achieve Distributor set target on Wholesale and Retail sale
SALES and MARKETING
- 4.1. Develops and administers an aggressive wholesale parts program to produce profit.
- 4.2. To regularly develops parts sales program and coordinate promotional method to reach target promo market.
- 4.3. Handles customer complaints immediately and according to the dealership's guidelines.
Work Location: Willing to be assigned in CSJDM, Bulacan