Partnership Manager (For Pooling)

Athena; Philippines; Presencial; PHP 600 000 - 1 000 000; Tempo integral

Resumo da oferta

Athena is seeking a Partnership Manager in the Philippines to bridge Athena Clients and Executive Assistants, ensuring partnerships thrive and client goals are met.

You will lead a team of Executive Assistants, coordinate across cultures and time zones, and drive continuous improvement in client delivery. Excellent English, leadership, and strategic thinking are essential.

Qualificações

• 2+ years managing teams and developing talent.
• 2+ years working with international stakeholders (ideally American clients)
• Proven ability to manage escalations and resolve conflicts effectively
• Experience managing client relationships
• Strong coaching skills with experience creating individualized development plans
• Experience conducting root cause analysis and creating action plans
• Comfort working night shifts and rotating schedules

Responsabilidades

• Build and maintain exceptional partnerships between Athena Clients and their Executive Assistants.
• Manage through challenges, resolving conflicts quickly and diplomatically.
• Develop and lead your team of Executive Assistants with coaching, feedback, and development.
• Think strategically and operate globally, aligning resources to client goals.
• Navigate cultural nuances across countries and time zones to drive client satisfaction.

Conhecimentos

English proficiency

Relationship building

Strategic thinking

Performance management

Adaptability

Leadership

Formação académica

Bachelor's degree in business/marketing

MBA is a plus

Descrição da oferta de emprego

About Athena

At Athena, we believe that exceptional leadership is built on a foundation of exceptional support.

Our membership provides leaders with a dedicated Executive Assistant for daily support, an Executive Coach for growth and clarity, and a proprietary AI platform that enhances it all.

Since 2021, we've supported thousands of leaders—from startup founders to C-suite executives to solopreneurs. Our Quezon City hub plays a key role in this mission by training and supporting our Executive Assistants, making sure they have the skills, resources, and ongoing development they need to deliver elite support to Athena clients. As part of the Athena team, you'll help build and scale the infrastructure that makes these incredible partnerships possible.

Partnership Manager

The Role Overview

As a Partnership Manager, you'll be the bridge between Athena Clients and their Executive Assistants. You'll set the foundation for a successful partnership by building relationships with clients, understanding what success looks like for them, and making sure their EA has everything they need to deliver exceptional support. When things don't go as planned, you're the one who steps in to keep the partnership on track.

What You'll Do

Build and maintain exceptional partnerships

• Get to know clients and their Executive Assistants well enough to anticipate needs and step in when it matters most
• Understand each client's business and personal strategies to determine their priorities and capabilities
• Align EA capabilities and resources to help clients reach their goals
• Identify opportunities to deepen partnerships and drive mutual success

Manage through challenges

• Resolve conflicts quickly and diplomatically when partnerships hit rough patches
• Ensure clients are always covered, even when unforeseen circumstances arise
• Prioritize Athena's business interests and profitability while seeking mutually beneficial outcomes

Develop and lead your team

• Lead a team of 15-18 Executive Assistants with coaching, feedback, and development
• Provide resources, training, and support necessary for EAs to consistently deliver world-class service
• Set clear goals and track performance metrics
• Hold your team accountable for results and foster a culture of collaboration and high performance

Think strategically and operate globally

• Blend operational expertise with relationship management to optimize processes and enhance client satisfaction
• Navigate cultural nuances across multiple countries and time zones
• Drive continuous improvement in how we serve clients

What You Bring

Required experience:

• 2+ years managing teams and developing talent
• 2+ years working with international stakeholders (ideally American clients)
• Proven ability to manage escalations and resolve conflicts effectively
• Experience managing client relationships
• Strong coaching skills with experience creating individualized development plans
• Experience conducting root cause analysis and creating action plans
• Comfort working night shifts and rotating schedules

Required skills:

• Excellent English communication (written and verbal)
• Strong relationship-building abilities with executives and cross-functional teams
• Strategic thinking and business acumen
• Performance management and accountability
• Adaptability in fast-paced environments

Education:

Bachelor's degree in business, marketing, or related field (MBA is a plus)

You’ll excel in this role if you:

• Build trust quickly and maintain it over time
• Stay calm and solution-oriented under pressure
• Balance empathy with accountability
• Communicate clearly across cultures and time zones
• Lead by example and inspire your team