Partner Solutions Lead — Growth, Strategy & Success

Coins.ph; Taguig; On-site; PHP 350,000 - 550,000; Full time

Job summary

Coins.ph is seeking a proactive partner/customer success specialist to support KYB processes, verify corporate documents, and ensure regulatory compliance in the Philippines. You will collaborate with partners and internal teams to drive satisfaction, retention, and mutual growth in a fast-paced fintech environment.

Strong English and Filipino communication, familiarity with Google Suite, and experience in financial services are highly valued.

Qualifications

• Educational background in business administration, management, finance, entrepreneurship, operations or relevant work experience.
• Preferably experience in customer service.
• Exposure to financial services/institutions and fintech industries is highly desirable.
• Experience in B2B support is a plus.

Responsibilities

• Support KYB processes, including review and verification of corporate documents for compliance.
• Maintain and develop relationships with integrated partners to ensure mutual growth.
• Plan and implement strategies based on partner feedback to improve experience and product.
• Work with internal teams to provide timely resolutions and data-driven recommendations.
• Handle daily customer/partner/merchant concerns with professionalism and empathy.

Skills

Customer service

Bilingual English/Filipino

Google Suite

Communication skills

Analytical thinking

Education

Business/Finance background

Tools

CRM software

Data analysis tools

Job description

Coins.ph is seeking a proactive partner/customer success specialist to support KYB processes, verify corporate documents, and ensure regulatory compliance in the Philippines. You will collaborate with partners and internal teams to drive satisfaction, retention, and mutual growth in a fast-paced fintech environment.

Strong English and Filipino communication, familiarity with Google Suite, and experience in financial services are highly valued.