Partner Solutions Associate (with Sign On Bonus)

Coins.ph; Taguig; On-site; PHP 350,000 - 550,000; Full time

Job summary

Coins.ph is seeking a proactive partner/customer success specialist to support KYB processes, verify corporate documents, and ensure regulatory compliance in the Philippines. You will collaborate with partners and internal teams to drive satisfaction, retention, and mutual growth in a fast-paced fintech environment.

Strong English and Filipino communication, familiarity with Google Suite, and experience in financial services are highly valued.

Qualifications

• Educational background in business administration, management, finance, entrepreneurship, operations or relevant work experience.
• Preferably experience in customer service.
• Exposure to financial services/institutions and fintech industries is highly desirable.
• Experience in B2B support is a plus.

Responsibilities

• Support KYB processes, including review and verification of corporate documents for compliance.
• Maintain and develop relationships with integrated partners to ensure mutual growth.
• Plan and implement strategies based on partner feedback to improve experience and product.
• Work with internal teams to provide timely resolutions and data-driven recommendations.
• Handle daily customer/partner/merchant concerns with professionalism and empathy.

Skills

Customer service

Bilingual English/Filipino

Google Suite

Communication skills

Analytical thinking

Education

Business/Finance background

Tools

CRM software

Data analysis tools

Job description

_ Join the Pioneer Crypto Brand in the Philippines! _

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you’ll do

• Support Know Your Business (KYB) processes, including the review and verification of corporate documents to ensure compliance with internal standards and regulatory requirements.
• Maintain and develop effective working relationships with our integrated partners to ensure mutual growth and success.
• Help plan and implement strategies based on partner feedback to improve overall experience, ranging from operational processes to product enhancements.
• Work closely with internal teams to provide timely resolutions and data-driven recommendations for partner-related concerns.
• Handle daily customer/partner/merchant concerns with professionalism, empathy, and clear communication to promote satisfaction and long-term retention.
• Perform other related duties and tasks as may be required from time to time in support of team and company goals.
• Take on ad-hoc projects as assigned to support strategic and operational initiatives.

What we expect from you

• Educational background in business administration, management, finance, entrepreneurship, operations, or relevant work experience.
• Preferably have experience in customer service.
• Exposure to financial services/institutions and financial technology industries is highly desirable.
• Experience in B2B (business-to-business) support and industry is a plus.
• Strong analytical and critical thinking skills even under pressure.
• Has knowledge of Google Suite programs.
• Strong verbal and written communication skills in both English and Filipino.
• Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment.
• Ability to solve problems in a high-volume environment.
• Keen to details and able to work with minimal to no supervision.
• Has a track record for getting things done - drive, ownership, and execution are at the core of our culture.
• Amenable to shifting schedules, including graveyard and weekend shifts.

_ Join the Coins Team Now! _

Meaningful Collaborations

The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth

Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas

Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.