Partner Services Manager — Financial Operations Lead

Empower; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Empower is seeking a Partner Services Manager for our Philippines site in Taguig. You will lead a high-performing team, manage daily workflow, and ensure accurate processing while aligning with regulatory standards.

You will coach staff, monitor metrics, handle escalations with U.S. teams, and drive continuous process improvements to enhance client and partner experiences. FINRA/insurance knowledge is a plus.

Qualifications

• Degree or equivalent work experience in business/finance.
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Responsibilities

• Lead, coach, and develop a high-performing team with ongoing feedback and career development.
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Skills

Leadership

Communication

Analytical skills

Organizational skills

Problem solving

Team development

Stakeholder management

Planning

Cross-functional collaboration

People management

Education

Degree in Business, Finance, related field

Tools

Excel

Job description

Empower is seeking a Partner Services Manager for our Philippines site in Taguig. You will lead a high-performing team, manage daily workflow, and ensure accurate processing while aligning with regulatory standards.

You will coach staff, monitor metrics, handle escalations with U.S. teams, and drive continuous process improvements to enhance client and partner experiences. FINRA/insurance knowledge is a plus.