Partner Services Manager: Financial Ops & People Leader

Empower Finance; Pateros; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Empower Finance in the Philippines is seeking a Partner Services Manager to lead a regional team delivering high-quality support across key operations. You will hire, coach, and develop staff, monitor performance, and ensure compliance with company, departmental, and regulatory standards.

The role serves as escalation point for complex issues and partners with cross-location teams. The position requires a Business/Finance degree, 4+ years in financial services, supervisory experience, and strong

Qualifications

• Degree in Business, Finance, or related field.
• 4+ years work experience in Financial Services.
• Prior supervisory/management experience.
• Strong communication and analytical skills.
• Intermediate or higher Excel skills.
• FINRA fingerprinting required on hire.

Responsibilities

• Lead, coach, and develop a high-performing team through ongoing feedback, regular one-on-ones, performance reviews, and career development support.
• Oversee daily workflow, queue management, resource allocation, scheduling, attendance, and workforce planning with U.S. team.
• Monitor team performance and quality metrics, monthly call monitoring, analyze trends, implement corrective actions, and report results with insights to onshore management.
• Develop and maintain understanding of commission structures; ensure credentialing follows State DOIs and FINRA requirements.
• Ensure compliance with policies, procedures, audit requirements, and regulatory standards.
• Drive continuous process improvement by identifying gaps, reducing risk, enhancing efficiency, and improving partner/client experience.
• Maintain and update SOPs for consistency and accuracy across processes.
• Assess staffing needs; support hiring, interviewing, onboarding, and training.
• Schedule and facilitate team meetings for knowledge sharing and updates.
• Collaborate cross-functionally with U.S. and global teams for alignment.
• Demonstrate stakeholder and partner management, conflict resolution, and people/process leadership.

Skills

Leadership

Communication

Problem solving

Organizational skills

Strategic planning

Analytical skills

Excel

Stakeholder management

Education

Bachelor's degree in Business/Finance

Tools

FINRA fingerprinting

Job description

Empower Finance in the Philippines is seeking a Partner Services Manager to lead a regional team delivering high-quality support across key operations. You will hire, coach, and develop staff, monitor performance, and ensure compliance with company, departmental, and regulatory standards.

The role serves as escalation point for complex issues and partners with cross-location teams. The position requires a Business/Finance degree, 4+ years in financial services, supervisory experience, and strong