Partner Services Manager — Lead a High-Impact Philippines Team

Empower; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Empower is seeking a Partner Services Manager to lead a high-performing team in the Philippines, delivering accurate and timely support across key operational processes. You will manage daily workflow, coach staff, and ensure compliance with regulatory standards while collaborating with U.S.

and global partners. You will drive process improvements, maintain SOPs, and contribute to a superior partner and client experience.

Qualifications

• Degree in Business, Finance, related field, or equivalent work experience.
• 4+ years work experience in the Financial Services industry preferred.
• Prior supervisory or management experience required.
• Strong problem solving, organizational, prioritization and long-term planning skills required.
• Excellent communication, both verbal and written, analytical skills and the ability to communicate with a diverse workforce.
• Must have the ability to work cohesively with peers and management across the organization.
• Intermediate or higher Excel skills.
• Demonstrated leadership ability.
• FINRA fingerprinting required upon hire.

Responsibilities

• Lead, coach, and develop a high-performing team through ongoing feedback, regular one-on-ones, performance reviews, and career development support.
• Oversee daily workflow, queue management, resource allocation, scheduling, attendance, and workforce planning to ensure timely, accurate processing and achievement of productivity, quality, and service standards.
• Monitor team performance and quality metrics, monthly call monitoring, analyze trends, implement corrective actions, and report key operational results with insights and recommendations to onshore team management.
• Develop and maintain understanding of commission structures across all lines of business; ensure daily credentialing activities follow State Departments of Insurance and FINRA requirements.
• Ensure compliance with company policies, operational procedures, audit requirements, and applicable regulatory standards across all team activities.
• Work with U.S. management, drive continuous process improvement by identifying operational gaps, reducing risk, enhancing efficiency, and improving the overall partner and client experience.
• Maintain and update SOPs to ensure consistency, accuracy, and adherence across processes.
• Assess staffing needs and support hiring activities, including candidate interviews, onboarding, and training.
• Schedule and facilitate team meetings to support knowledge sharing, alignment, and communication of departmental and company updates.
• Collaborate cross-functionally and across locations, including U.S. and global teams, to ensure alignment and seamless operations.
• Demonstrate strong stakeholder and partner management skills, effective conflict resolution, and sound people and process management

Skills

Problem solving

Organizational skills

Prioritization

Long-term planning

Communication skills

Excel

Leadership

Team development

Education

Business/Finance degree

Job description

Empower is seeking a Partner Services Manager to lead a high-performing team in the Philippines, delivering accurate and timely support across key operational processes. You will manage daily workflow, coach staff, and ensure compliance with regulatory standards while collaborating with U.S.

and global partners. You will drive process improvements, maintain SOPs, and contribute to a superior partner and client experience.