Remote Partner Services Manager – FinServ Ops & Compliance

Empower Enterprise Philippines, Inc.

Manila

Hybrid

PHP 900,000 - 1,300,000

Full time

3 days ago

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Job summary

Empower Enterprise Philippines, Inc. is seeking a Partner Services Manager to lead a team in the Philippines site delivering high-quality, timely, and accurate support across key operational processes within Partner Services.

The Manager will hire, coach, and develop team members; monitor performance; and ensure compliance with company, departmental, and regulatory standards. The role also serves as an escalation point for complex issues and collaborates with partners across locations and

Qualifications

Degree in Business, Finance or related field.
4+ years in Financial Services, supervisory experience preferred.
Strong problem solving, organizational and planning skills.
Excellent verbal and written communication; able to work with diverse teams.
FINRA fingerprinting required upon hire.

Responsibilities

Lead, coach, and develop a high-performing team with regular feedback and reviews.
Oversee daily workflow, queue management, scheduling, and workforce planning.
Monitor performance, quality metrics, and conduct monthly call monitoring.
Ensure compliance with policies, procedures, and regulatory standards.
Collaborate with US/global teams to improve processes and partner experience.
Maintain and update SOPs; assist in hiring and onboarding activities.
Conduct team meetings and drive knowledge sharing and alignment.