Partner Services Manager, Financial Operations Lead

Empower LLC

Manila

On-site

PHP 1,200,000 - 1,800,000

Full time

3 days ago

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Job summary

Empower LLC in Manila seeks a Manager Partner Services to lead a team delivering high-quality support across operational processes. You will oversee workflow, coaching, and compliance while collaborating with U.S. and global teams to meet business objectives.

The role requires a degree in Business/Finance and 4+ years in financial services, with strong Excel skills and FINRA fingerprinting upon hire. Opportunity for growth and internal mobility is highlighted in the description.

Qualifications

Degree in Business, Finance, or related field required.
4+ years in Financial Services; supervisory/managerial experience required.
Strong problem-solving, organizational, and planning skills.
Excellent written and verbal communication; able to work with diverse teams.
Intermediate or higher Excel skills; experience with performance metrics.

Responsibilities

Lead, coach, and develop a high-performing team in the Philippines site.
Oversee daily workflow, queue management, scheduling, and workforce planning.
Monitor metrics, conduct monthly call monitoring, analyze trends, and report results.
Ensure compliance with policies, procedures, and regulatory standards across team activities.
Drive process improvements and update SOPs; manage hiring, onboarding, and training.
Collaborate with U.S. management and cross-location teams to align operations.
Escalate complex issues and maintain strong stakeholder relationships.