New Case Coordinator - Claim Processor

GoTeam; Cebu City; Remote; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Laptop + second monitor

HMO for dependents

Job summary

GoTeam is seeking a New Case Coordinator – Claim Processor to handle the initial lifecycle of insurance and legal claims from a remote home office in the Philippines.

The role operates on a night shift (11:00 PM–8:00 AM) and requires disciplined attention to verify, document, and report case details with accuracy and timeliness.

Qualifications

• Experience in office administration, data entry, and customer-facing roles; a bachelor's degree is required.
• Proficiency in using spreadsheet and word processing software to manage database entries and formal correspondence.
• Excellent English verbal and written skills; comfortable communicating with U.S.-based insurance carriers and police agencies.

Responsibilities

• Own the initial lifecycle of legal and insurance claims, ensuring Day 1 data accuracy.
• Review and verify case details and report new claims to insurance companies.
• Coordinate with police, risk management, and carriers to obtain data and documentation.
• Lead external communications to secure documents for legal proceedings.
• Enter and manage claim data in the internal database; follow documented workflows.

Skills

English communication

Education

Bachelor's degree

Tools

Spreadsheet software

Word processing software

Job description

Job Description:

New Case Coordinator – Claim Processor (Up to ₱30K | WFH | FREE AI Certification)

Philippines | Work from Home | 11:00 PM–8:00 AM | Monday–Friday

You own the initial lifecycle of legal and insurance claims, ensuring that every new case is verified, documented, and reported with absolute precision. Your work follows a disciplined offshore delivery context where you bridge the gap between team data and insurance carrier requirements. You are not just performing data entry; you operate within structured timelines to secure police reports, verify insurance information, and file formal Letters of Representation. This role is best suited for confident communicators who thrive in high-accountability environments and prefer clear, documented workflows over ambiguity.

You're Likely a Strong Fit If You Have

• Experience: Proven experience in office administration, data entry, and customer-facing roles, with a bachelor's degree.
• Tools/Outputs: Proficiency in using spreadsheet and word processing software to manage database entries and formal correspondence.
• Communications: Excellent English verbal and written skills; you must be comfortable speaking with U.S.-based insurance carriers and police agencies.
• Structural Constraints: Reliable home office setup for permanent night shift (11:00 PM – 8:00 AM) and the ability to maintain a high volume of claim processing.

Strong Signals

• Previous experience in insurance claims, legal support, or a BPO environment (training will be provided, but context is an advantage).
• A personality that balances empathy for clients with the persuasiveness needed to obtain information from third parties.
• Proven ability to meet strict documentation quotas and data integrity standards.

Responsibility Pillars

• Claim Initiation & Verification You own the accuracy of the "Day 1" case data—ensuring all insurance and risk management details are verified before a claim moves forward.
• Review and verify case details and report new claims to insurance companies.
• Contact premises risk management and insurance carriers to locate claim-related data.
• Legal & Agency Coordination You lead the external communication efforts to secure the official documentation required for legal proceedings.
• Contact police agencies for report status and fee requirements.
• Prepare and submit formal police report requests and Letters of Representation.
• Data Integrity & Management You act as the primary gatekeeper for the case database, ensuring every piece of collected information is searchable and accurate.
• Enter claim information and saved data into the internal database system.
• Execute documented workflows for information gathering and task completion.

About The Company

A U.S.-based healthcare legal services organization supports law firms through post-settlement lien resolution and compliance operations. Known for regulated delivery standards and long-term legal contracts, offshore teams operate with defined queues, documented workflows, and predictable review cycles.

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus
• Monthly gratitude events, team dinners, and leadership talks

Your Family’s Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities