IRA Client Service Specialist – Financial Wellness

Ista Express Service GmbH; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

The Hispanic Alliance for Career Enhancement is looking for a Client Service Representative in Metro Manila, Philippines. In this role, you will engage with customers through inbound calls to support their account needs, ensuring a pleasant experience and high satisfaction.

The position requires at least 1 year of customer service experience, strong communication skills, and the ability to manage multiple technology platforms. Fresh graduates are encouraged to apply in a flexible work environment.

Qualifications

• 1+ years of customer service experience preferred; fresh graduates are welcome to apply.
• Demonstrated enthusiasm for providing quality service in a professional environment.
• Strong active listening and verbal communication skills.

Responsibilities

• Engage with customers via inbound calls, respond to their inquiries, and process requests.
• Deliver professional service with a pleasant phone demeanor.
• Manage service requests including account maintenance and withdrawal requests.

Skills

Customer service experience

Active listening

Verbal communication skills

Ability to navigate multiple technology platforms

Job description

The Hispanic Alliance for Career Enhancement is looking for a Client Service Representative in Metro Manila, Philippines. In this role, you will engage with customers through inbound calls to support their account needs, ensuring a pleasant experience and high satisfaction.

The position requires at least 1 year of customer service experience, strong communication skills, and the ability to manage multiple technology platforms. Fresh graduates are encouraged to apply in a flexible work environment.