Part-time Receptionist

Lugna Spa & Salon; Taytay; On-site; PHP 167,000 - 301,000; Full time

Job summary

Lugna Spa & Salon in the Philippines seeks a friendly front desk associate to welcome clients and handle inquiries, ensuring a warm, professional environment.

You will assist with scheduling, coordinate with staff, upsell services and products, and process payments while maintaining accurate client records and inventory awareness.

Responsibilities

• Greet clients warmly upon arrival and ensure they feel welcomed.
• Answer phone calls, respond to emails, and manage online inquiries in a professional manner.
• Handle client questions, concerns, and provide information about services, pricing, and promotions.
• Assist clients with scheduling and rescheduling appointments, ensuring smooth appointment flow.
• Communicate with staff about appointment schedules and updates.
• Promote salon services and retail products to clients, including upselling treatments or new services.
• Process client payments for services and retail purchases, handling cash, credit cards, and other forms of payment accurately and truthfully.
• Maintain client records, including contact information, service history, and preferences.
• Track inventory of retail products and supplies; alert management when stock levels are low.
• Uphold the salon's reputation by maintaining a polished appearance and providing excellent customer service.
• Resolve conflict within the staff or raise to upper management for proper resolution, etc.
• Resolve customer complaints and ensure customers are satisfied with service.

Job description

Your job responsibilities are as follows:

Greet clients warmly upon arrival and ensure they feel welcomed.

Answer phone calls, respond to emails, and manage online inquiries in a professional manner.

Handle client questions, concerns, and provide information about services, pricing, and promotions.

Assist clients with scheduling and rescheduling appointments, ensuring smooth appointment flow.

Communicate with staff about appointment schedules and updates.

Promote salon services and retail products to clients, including upselling treatments or new services.

Process client payments for services and retail purchases, handling cash, credit cards, and other forms of payment accurately and truthfully.

Maintain client records, including contact information, service history, and preferences.

Track inventory of retail products and supplies; alert management when stock levels are low.

Uphold the salon's reputation by maintaining a polished appearance and providing excellent customer service.

Resolve conflict within the staff or raise to upper management for proper resolution, etc.

Resolve customer complaints and ensure customers are satisfied with service.