Part-Time Pet Services Operations & Client Support Coordinator

5C Virtual Assistance; Philippines; Remote; PHP 433,000 - 617,000; Part time

Job summary

5C Virtual Assistance is seeking a Pet Services Operations & Client Support Coordinator for a part-time, Saturday-Sunday schedule. The role is remote for candidates in the Philippines, and you will handle client communications, appointment coordination, and CRM data entry.

You will manage inquiries via chat, email, SMS, and calls, maintain records, and support bookings with strong English communication and 50+ WPM typing.

Qualifications

• At least 1 year of customer service experience.
• Strong English communication skills.
• Typing speed of 50+ WPM with 95% accuracy.
• Excellent attention to detail and organizational skills.
• Comfortable using multiple systems and working independently.
• Willingness to make occasional outbound calls.
• Genuine love for animals.
• Pet industry experience is a strong advantage.

Responsibilities

• Respond to customer inquiries via chat, email, SMS, and CRM.
• Manage leads, follow-ups, and appointment scheduling.
• Collect and update customer and pet information.
• Provide service details, pricing, and booking assistance.
• Maintain accurate CRM, Lead Tracker, and appointment records.
• Handle data entry and administrative tasks.
• Escalate concerns and follow established procedures.

Skills

Customer service

Typing 50 WPM

English communication

Attention to detail

Independent worker

Animal lovers

Tools

CRM

Lead management tools

Scheduling tools

Job description

Schedule: Saturday and Sunday, 8:00 AM–5:00 PM EST

Hourly rate: US$6.00

Location: Remote, Philippines

5C Virtual Assistance is looking for an organized, detail-oriented Pet Services Operations & Client Support Coordinator. This is a part-time role with a Saturday-and-Sunday-only schedule. Applicants must be available for both days during the hours listed above.

Support the daily administrative operations of businesses in the pet care industry. You’ll help manage client communications, coordinate service appointments, nurture prospective customer inquiries, and maintain accurate client and pet records—primarily through CRM platforms, email, chat, and SMS, with occasional outbound calls to confirm bookings, follow up on requests, and gather missing information.

WHAT YOU’LL DO

• Respond to customer inquiries via chat, email, SMS, and CRM.
• Manage leads, follow-ups, and appointment scheduling.
• Collect and update customer and pet information.
• Provide service details, pricing, and booking assistance.
• Maintain accurate CRM, Lead Tracker, and appointment records.
• Handle data entry, administrative tasks, and occasional outbound calls.
• Escalate concerns and follow established procedures.

WHAT WE’RE LOOKING FOR

• At least 1 year of customer service or CSR experience.
• Strong English communication skills.
• Typing speed of 50+ WPM with 95% accuracy.
• Excellent attention to detail and organizational skills.
• Comfortable using multiple systems and working independently.
• Willingness to make occasional outbound calls.
• Genuine love for animals.
• Pet industry experience is a strong advantage.
• Familiarity with CRM, scheduling, or lead-management tools is a plus.

TECHNICAL REQUIREMENTS

• Processor: Intel Core i3 or equivalent.
• Memory: 8GB RAM minimum for both primary and backup computers.
• Available hard disk space: at least 256GB for both primary and backup computers.
• Operating system: Windows 11 or later, OR macOS 26 Tahoe or later.
• Headset with microphone.

Reminder: This is a PART-TIME, SATURDAY-AND-SUNDAY-ONLY role paying US$6.00 per hour.