Administrative Assistant

WrkPod Inc.; Dumaguete; Remote; PHP 446,000 - 670,000; Full time

Job summary

WrkPod Inc. seeks an Administrative Assistant (Virtual Assistant) to provide daily operational support to clients. You will handle live inquiries, schedule services, and maintain client records in the CRM, with a focus on accurate data and responsive communication.

Ideal candidates have strong English communication skills, experience on US graveyard shifts, and solid organizational habits. Proficiency in Google Workspace and MS Office is required, with a background in CRM use and scheduling.

Qualifications

• Fluent verbal and written English with neutral US-friendly accent.
• At least 1 year in Virtual Assistant, BPO Customer Service, or remote admin.
• Willingness to work fixed US Eastern Time hours (8:00 PM–4:30 AM).
• Experience using CRM platforms and calendar scheduling tools.
• High proficiency in Google Workspace and MS Office.

Responsibilities

• Inbound phone and customer support, addressing inquiries and routing to the right team.
• Coordinate appointments, site evaluations and consultations; manage calendars and reminders.
• Log and update client details, call summaries, notes, and service statuses in the CRM.
• Email management, document handling, and ad-hoc admin tasks as needed.

Skills

Verbal & Written Communication

Experience in VA/BPO/Remote Admin

Night Shift (US Eastern Time)

CRM & Scheduling

Tools

Google Workspace

MS Office

Job description

Job Description

We are seeking a proactive, highly organized, and reliable Administrative Assistant (Virtual Assistant) to deliver seamless daily operational support. In this role, you will serve as the first point of contact for our clients, handling live incoming inquiries, coordinating service schedules, and maintaining accurate client records within our CRM.

The ideal candidate possesses exceptional verbal English communication skills, a high level of comfort on the phone, proven experience working US graveyard shifts, and strong organizational habits.

Job Title

• Administrative Assistant

Work Schedule

• Night Shift

Job Qualifications/Requirements

• Must-Have Qualifications

  • Verbal & Written Communication: Flawless English verbal and written communication skills with a neutral or easily understandable accent for US callers.

  • Experience Level: Minimum of 1 year of hands-on experience in a Virtual Assistant, BPO Customer Service, or Remote Administrative role.

  • Night Shift Reliability: Proven track record and willingness to work fixed US Eastern Time hours (8:00 PM - 4:30 AM PHT).

  • CRM & Scheduling Savvy: Prior hands-on experience utilizing CRM platforms and calendar scheduling tools.

  • Tech Stack Proficiency: High proficiency in Google Workspace (Gmail, Google Calendar, Docs, Sheets, Drive) and MS Office.

• Desired Attributes

  • Strong Multi-tasking: Ability to juggle live phone interactions while maintaining detailed and organized records.

  • Resourcefulness & Initiative: Fast learner who can troubleshoot routine issues and follow established standard operating procedures.

Job Responsibilities

• Primary Daily Priorities

• Inbound Phone & Customer Support:

  • Answer all incoming client phone calls promptly, professionally, and courteously.

  • Address customer inquiries, answer basic service-related questions, and route calls/messages to the appropriate team members.

• Appointment Setting & Scheduling:

  • Coordinate customer appointments, site evaluations, and consultations.

  • Manage and sync calendars, sending automated or manual reminders to clients and management.

• CRM & Database Management:

  • Log and update client details, call summaries, notes, and service statuses in real time within the company CRM.

  • Maintain clean, organized contact lists and customer pipelines.

• Secondary & Ongoing Administrative Support

  • Email Management: Screen, prioritize, and filter incoming emails; draft and send clear customer service follow-ups and routine correspondence.

  • File & Document Management: Organize digital folders, files, and templates across Google Workspace (Google Drive, Docs, Sheets) and Dropbox.

  • Documentation & Process Support: Assist with updating internal documentation, basic standard operating procedures (SOPs), flowcharts, and simple reports as requested.

  • General Administrative Assistance: Perform other ad-hoc administrative and operational tasks assigned by management.