Part-Time - Billing Consultant — On-Site

DME Service Solutions; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

DME Service Solutions in the Philippines is seeking a Customer Service Representative focused on billing support. You will handle subscriber inquiries, process payments, and resolve account issues to keep billing accurate and timely.

This role requires strong communication, attention to detail, and the ability to work under pressure while meeting individual and team metrics. Proficiency with Windows-based software and Excel is desirable, along with fluent English.

Qualifications

• 1 year of CSR experience in Billing or Financial roles.
• Proficient use of PC software applications.
• Excellent verbal and written communication skills.
• Commitment to quality service through follow-through and urgency.
• Good time management and planning skills.
• Detail-oriented and a quick learner.
• Strong computer and phone skills.
• Ability to communicate effectively in English.

Responsibilities

• Answer subscriber questions regarding invoices, credits, and refunds.
• Handle large volumes of incoming calls.
• Review subscriber information and process payments.
• Enter subscriber data accurately.
• Review case notes to inform next steps.
• Use probing and listening skills to resolve issues.
• Resolve problems promptly and accurately.
• Meet individual and team metrics.
• Collaborate with team to achieve goals and resolve problems.

Skills

Customer service

Billing inquiries

Verbal communication

Written communication

Attention to detail

Time management

Teamwork

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Company database

Job description

About the role

This is a Customer Service Representative role focused on billing support, where you will handle subscriber inquiries, process payments, and resolve account issues.

Key responsibilities

• Patiently answer subscriber questions regarding invoices, credits and refunds
• Effectively handle large amounts of incoming calls
• Review subscribers' information and process payments
• Enter subscriber data accurately
• Review case notes
• Utilize effective probing and listening skills to generate solutions for the subscriber
• Resolve subscriber problems promptly and accurately
• Meet individual and team metrics
• Work effectively with others in a team environment to accomplish organizational goals and identify and resolve problems

About you

• Minimum of 1 year of experience as a CSR in Billing or in Financial/Accounts-related roles
• Proficient use of PC software applications
• Excellent verbal and written communication skills
• Commitment to quality service through appropriate follow through, urgency and persistence
• Good time management and planning skills
• Ability to maintain accuracy and demonstrate good attention to detailDetail-oriented and a quick learner
• Strong computer and phone skills
• Ability to create Word documents, work in Excel, use templates, use the internet, Outlook and work in a company created database
• Ability to communicate effectively in English