Panel Operations Lead (APAC) — Growth & SOP Excellence

SupportFinity™; Mimaropa; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Career growth and leadership dev

Global APAC exposure

Training and development

Flexible working arrangements

Job summary

SupportFinity™ seeks a Panel Operation Manager to lead the Panel & Product Operation pod, aligning daily activity with panel and product strategies. You will enhance efficiency, oversee SOPs, and drive platform-wide execution across regions, including KR/CN transitions, with a focus on continuous improvement and cross-functional collaboration.

The role requires 5+ years in panel or product operations, strong leadership, and the ability to manage cross-cultural teams in an APAC context.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Marketing, or related field.
• Minimum 5 years of relevant experience in panel operations, online research operations, digital platform operations, or product-related operations.
• Proven experience leading cross-functional teams and managing team members.
• Hands-on experience developing and executing operational strategies aligned with business or product goals.

Responsibilities

• Lead and manage the Panel Operation Manager role development and succession.
• Guide pod members to drive high performance, collaboration and accountability.
• Develop and implement panel and product operational strategies aligned with broader goals.
• Ensure stable, efficient operations and continuous process improvements.
• Oversee SOP operations for full platform coverage and execution.
• Maintain the company’s public image and report operational risks.

Skills

Leadership

Project management

Analytical mindset

Written & verbal comms

Proactive & adaptable

Education

Bachelors degree

Job description

SupportFinity™ seeks a Panel Operation Manager to lead the Panel & Product Operation pod, aligning daily activity with panel and product strategies. You will enhance efficiency, oversee SOPs, and drive platform-wide execution across regions, including KR/CN transitions, with a focus on continuous improvement and cross-functional collaboration.

The role requires 5+ years in panel or product operations, strong leadership, and the ability to manage cross-cultural teams in an APAC context.