Panel Operations Manager

SupportFinity™; Mimaropa; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Career growth and leadership dev

Global APAC exposure

Training and development

Flexible working arrangements

Job summary

SupportFinity™ seeks a Panel Operation Manager to lead the Panel & Product Operation pod, aligning daily activity with panel and product strategies. You will enhance efficiency, oversee SOPs, and drive platform-wide execution across regions, including KR/CN transitions, with a focus on continuous improvement and cross-functional collaboration.

The role requires 5+ years in panel or product operations, strong leadership, and the ability to manage cross-cultural teams in an APAC context.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Marketing, or related field.
• Minimum 5 years of relevant experience in panel operations, online research operations, digital platform operations, or product-related operations.
• Proven experience leading cross-functional teams and managing team members.
• Hands-on experience developing and executing operational strategies aligned with business or product goals.

Responsibilities

• Lead and manage the Panel Operation Manager role development and succession.
• Guide pod members to drive high performance, collaboration and accountability.
• Develop and implement panel and product operational strategies aligned with broader goals.
• Ensure stable, efficient operations and continuous process improvements.
• Oversee SOP operations for full platform coverage and execution.
• Maintain the company’s public image and report operational risks.

Skills

Leadership

Project management

Analytical mindset

Written & verbal comms

Proactive & adaptable

Education

Bachelors degree

Job description

The Panel Operation Manager leads and manages the Panel & Product Operation pod, ensuring daily operations align with overall panel and product strategies. This role focuses on enhancing operational efficiency and stability while continuously improving processes. Key responsibilities include supporting the development of a team member into the Panel Operation Manager role, overseeing the transition of operations and product testing for KR & CN, and owning SOP operations to ensure full execution and platform coverage.

Job Functions

• Support the development and leadership transition of a team member into the Panel Operation Manager role.
• Guide and manage pod members to ensure high performance, collaboration, and accountability.

Operational Strategy & Execution

• Develop and implement panel and product operational strategies aligned with broader goals.
• Ensure stable and efficient operations while identifying and implementing improvements.

Platform Operations & SOP Management

• Lead the transition and integration of panel operations and product testing for KR/CN.
• Oversee SOP operations to ensure seamless execution and full coverage across platforms.

General Responsibilities

• Maintain the public image of the company.
• Report financial or operational risks to management.
• Act as a cooperative and active team member.
• Complete administrative tasks as required.
• Contribute to broader company initiatives beyond SEA Panel Management.

Job Requirements / Qualifications

Education & Experience

• Bachelors degree in Business Administration, Operations Management, Marketing, or related field.
• Minimum 5 years of relevant experience in panel operations, online research operations, digital platform operations, or product-related operations.
• Proven experience leading cross-functional teams and managing team members.
• Hands-on experience developing and executing operational strategies aligned with business or product goals.
• Experience with panelist lifecycle management.
• Experience in multinational or multicultural environments, particularly APAC, preferred.

Skills & Competencies

• Strong leadership, mentoring, and team management skills.
• Excellent project management and organizational skills; able to handle multiple tasks and deadlines.
• Analytical mindset with experience using data and KPIs to monitor and improve operations.
• Excellent written and verbal communication skills in English.
• Proactive, adaptable, and committed to continuous improvement.

Work Environment

• Office environment with typical physical demands.
• Flexibility to work outside standard hours to coordinate with global teams.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career growth and leadership development.
• Exposure to regional and global operations within a multicultural APAC environment.
• Collaborative and inclusive work culture that values continuous improvement.
• Access to training and professional development programs.
• Flexible working arrangements to support work-life balance.