Paid Training | Healthcare Chat & Email Support | HMO on Day One

Caldwell Communications; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Healthcare account training

Performance incentives and bonuses

Career growth opportunities

Continuous learning and upskilling

Job summary

Caldwell Communications is hiring a Customer Service Representative for a Healthcare Account in Quezon City. This onsite, full-time position welcomes fresh graduates and career shifters with no prior BPO experience. Training starts Day 1 and a shifting schedule is involved.

The role covers handling inquiries via phone, chat, or email and providing accurate account information while upholding privacy and compliance standards.

Qualifications

• No BPO or call center experience required.
• Fresh graduates and first-time job seekers welcome.
• Career shifters encouraged to apply.
• Good English communication skills.

Responsibilities

• Handle customer inquiries through phone, chat, or email
• Assist with healthcare account and service concerns
• Help with appointment, coverage, and benefits inquiries
• Provide accurate account information
• Resolve concerns based on account procedures
• Document customer interactions
• Escalate complex concerns when necessary
• Follow privacy, quality, and compliance guidelines

Skills

English communication

Typing

Computer basics

Customer service

Problem solving

Education

High School graduate

Senior High School graduate

Job description

Customer Service Representative – Healthcare Account | Quezon City

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

We are hiring Customer Service Representatives for a Healthcare Account in Quezon City. Fresh graduates, first-time job seekers, and career shifters are welcome. No BPO or healthcare experience is required.

Job Overview

• Position: Customer Service Representative – Healthcare Account
• Location: West Avenue, Quezon City
• Salary: Up to ₱26,000 monthly basic salary
• Work Setup: Onsite
• Employment: Full-time
• Experience: No BPO experience required
• Schedule: Shifting

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Healthcare account training
• Career growth opportunities
• Continuous learning and upskilling

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers welcome
• Career shifters encouraged to apply
• Good English communication skills
• Basic computer and typing skills
• Good customer service and problem-solving skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries through phone, chat, or email
• Assist with healthcare account and service concerns
• Help with appointment, coverage, and benefits inquiries
• Provide accurate account information
• Resolve concerns based on account procedures
• Document customer interactions
• Escalate complex concerns when necessary
• Follow privacy, quality, and compliance guidelines

Training & Work Setup

Paid training starts from Day 1. Training covers healthcare account processes, customer service, account systems, communication, problem-solving, privacy procedures, and proper escalation.

Main Site: West Avenue, Quezon City

Other possible sites include Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne.

Frequently Asked Questions

Do I need BPO experience

No. BPO Experience Is Not Required.

Do I need healthcare experience

No. Paid training will be provided.

Who can apply

High School and Senior High School graduates, fresh graduates, first-time job seekers, and career shifters are welcome.

Is this work-from-home

No. This is an onsite position in Quezon City with a shifting schedule.