Owner Engagement & Retention Specialist

Travel + Leisure Co.

Philippines

On-site

PHP 520,000 - 780,000

Full time

14 days+

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Job summary

Travel + Leisure Co. is seeking an experienced Owner Engagement Specialist to join our Customer Care team in the Philippines. This role focuses on retention, relationship-building, and education to maximize ownership value and deliver outstanding experiences.

You will manage proactive engagement with owners considering selling, resolve escalated cases, collaborate with cross-functional teams, and track trends to drive continuous improvement in retention strategies.

Qualifications

Experience in senior customer service, retention, escalations, or account management within a contact centre.
Experience handling complaints and complex customer conversations.
Strong negotiation and relationship-building skills.
Excellent verbal and written communication with empathy.
Ability to build rapport quickly and influence outcomes.
Attention to detail and ability to manage competing priorities.
Knowledge of Club Wyndham South Pacific products or ownership guidelines is a plus.
Intermediate MS Office proficiency and quick system learning.

Responsibilities

Manage and support owners considering selling their Club Wyndham South Pacific ownership.
Build trusted relationships through proactive engagement and personalized service.
Educate owners on ownership benefits and help maximize value.
Use retention strategies to address concerns and deliver positive outcomes.
Own escalated cases and provide first-contact resolution for complaints.
Document and follow up on customer cases in internal systems.
Collaborate with cross-functional teams to deliver seamless support and fast resolutions.
Identify trends to improve retention strategies.
Contribute to meeting customer retention and engagement targets.