Owner Engagement & Retention Specialist

Travel + Leisure Global Support Services (Philippines), Inc.

Mabalacat

On-site

PHP 446,000 - 737,000

Full time

14 days+

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Job summary

Travel + Leisure Co. is seeking an experienced Owner Engagement Specialist to join our Customer Care team in the Philippines, focusing on owners considering selling their Club Wyndham South Pacific ownership.

You will build relationships, educate owners, and deliver personalized service. Ideal candidates have senior customer service or account management experience, strong communication, and the ability to influence outcomes.

Qualifications

Senior-level customer service experience in retention, escalations or account management.
Experience handling complaints and complex conversations with empathy.
Strong negotiation, objection handling and relationship-building skills.
Excellent verbal and written communication with a professional approach.
Ability to influence outcomes and manage competing priorities.

Responsibilities

Manage and support owners considering selling their Club Wyndham South Pacific ownership.
Build trusted relationships through proactive engagement and personalized service.
Educate owners on ownership benefits and maximize membership value.
Use retention and re-engagement strategies to address concerns and objections.
Take ownership of escalated cases and provide first-contact resolution for complaints.
Maintain accurate documentation and timely follow-up in internal systems.
Collaborate with cross-functional teams to deliver seamless support and fast resolutions.
Identify trends to improve retention strategies and outcomes.
Contribute to achieving customer retention and engagement targets.