Owner Experience & Retention Specialist

Travel + Leisure Global Support Services (Philippines) Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Career advancement opportunities

Health insurance including dental

Discounted hotel and resort stays

E-learning courses

Fun and supportive work environment

Shuttle services

Job summary

Travel + Leisure Co. seeks an Owner Engagement Specialist to manage owner relations in Clark, Philippines. You will re-engage owners wishing to sell, educate them on benefits, and coordinate resale activities across internal teams to meet retention goals.

You will contribute to timely resolutions, track trends, and ensure compliance with relevant guidelines while delivering a high-quality customer experience.

Qualifications

• Previous inbound customer service experience at a Senior or Team Leader level.
• Solid knowledge of Club Wyndham South Pacific rules and related programs (RCI, OVC).
• Strong communication, problem solving and negotiation skills.
• Ability to work with minimal supervision, remote from core team.

Responsibilities

• Manage and re-engage owners wishing to sell their Club Wyndham South Pacific ownership.
• Educate owners on what they purchased and promote benefits of owning CWSP ownership.
• Resolve negative experiences and provide timely solutions to re-engage owners.
• Record, organize, and follow up resale requests in Customer Hub.
• Provide insights on trends for reasons owners wish to sell.

Skills

Customer service

Communication

Problem solving

Negotiation

Leadership

Tools

Microsoft Office

Job description

Travel + Leisure Co. seeks an Owner Engagement Specialist to manage owner relations in Clark, Philippines. You will re-engage owners wishing to sell, educate them on benefits, and coordinate resale activities across internal teams to meet retention goals.

You will contribute to timely resolutions, track trends, and ensure compliance with relevant guidelines while delivering a high-quality customer experience.