Owner Services & Reservations Specialist

Wyndham; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Travel + Leisure Co. is seeking a responsive Customer Services professional in the Philippines to handle inbound inquiries and convert calls into bookings. You will advise guests on holiday options, promote Wyndham-related programs, and ensure accurate reservation administration.

Join our global team to deliver exceptional experiences. The role emphasizes customer satisfaction, process compliance, and collaboration with the Owner Services group.

Qualifications

• Proven delivery of outstanding customer service and willingness to go above and beyond for colleagues and customers.
• High level communication skills in all aspects.
• Excellent attention to detail and ability to follow processes.
• Ability to identify opportunities to offer additional products to guests.
• Experience in using travel or accommodation reservation systems.

Responsibilities

• Respond to inbound customer enquiries with confidence and enthusiasm for positive resolutions.
• Proactively promote holiday solutions and services to maximize bookings.
• Provide professional, compliant advice and facilitate guest inquiries.
• Manage reservations and related payments accurately.

Skills

Customer service

Communication

Attention to detail

Time management

Upselling opportunities

Tools

Microsoft Access

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. is seeking a responsive Customer Services professional in the Philippines to handle inbound inquiries and convert calls into bookings. You will advise guests on holiday options, promote Wyndham-related programs, and ensure accurate reservation administration.

Join our global team to deliver exceptional experiences. The role emphasizes customer satisfaction, process compliance, and collaboration with the Owner Services group.