Overseas Front Office Supervisor—Guest Services & Reservations

Amentum; Manila; On-site; PHP 5,653,000 - 7,538,000; Full time

Job summary

Amentum seeks an NGIS Front Office Supervisor to oversee the front desk operations on Diego Garcia. You will manage reservations, guest check-ins/check-outs, and ensure smooth guest services using the hotel PMS.

Requirements include at least two years in front desk administration, PMS experience, and the ability to travel internationally with a valid passport. Strong leadership and customer service skills are essential for success in this role.

Qualifications

• Two years in hotel front desk administration including reservations and guest services.
• Proficiency with PMS and reservation systems.
• Experience handling credit card terminals per financial processing policies.
• At least one year of college/university level education in business admin or hospitality.
• Strong organizational, communication, and problem-solving skills for team and guest services.
• Must have valid passport and be able to travel internationally; visa per US DoS guidance.
• Ability to pass deployment medical requirements and obtain facility credentials.

Responsibilities

• Supervise front office team for reservations, check-ins, and check-outs.
• Manage reservation systems to ensure room availability and inquiries are handled promptly.
• Oversee credit card terminals, cashiering, and payments per policy.
• Address guest concerns promptly to maintain satisfaction and loyalty.
• Lead, mentor, and train front office staff to ensure high performance.
• Schedule staff coverage for all shifts and conduct performance reviews.
• Operate PMS to manage bookings, billing, and reports; generate routine operational reports.

Skills

Front desk operations

PMS software

Credit card processing

Team leadership

Customer service

Travel readiness

Education

Business or hospitality degree or coursework

Tools

PMS

Job description

Amentum seeks an NGIS Front Office Supervisor to oversee the front desk operations on Diego Garcia. You will manage reservations, guest check-ins/check-outs, and ensure smooth guest services using the hotel PMS.

Requirements include at least two years in front desk administration, PMS experience, and the ability to travel internationally with a valid passport. Strong leadership and customer service skills are essential for success in this role.