NGIS Reservation Agent - Navy Lodging (Diego Garcia)

Amentum; Manila; On-site; PHP 2,478,000 - 4,027,000; Full time

Job summary

Amentum is seeking an NGIS Reservation Agent to support a US Navy program on Diego Garcia. You will manage guest reservations for NGIS, ensuring accuracy, professionalism, and compliance with lodging standards.

The role involves frontline customer service, coordination with housekeeping and management teams, and handling payments in a remote overseas environment. Travel and international work are required as needed.

Qualifications

• 1-3 years of experience in reservations, customer service, hospitality, or lodging operations.
• Strong communication and problem-solving skills.
• Ability to read, speak, and comprehend English to perform contract requirements.

Responsibilities

• Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems.
• Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries.
• Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures.
• Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs.
• Verify eligibility requirements for military, government, and authorized civilian guests.
• Handle payments, receipts, and financial transactions in accordance with established guidelines.
• Communicate effectively with supervisors and Navy leadership regarding guest issues, facility concerns, and operational updates.
• Support front desk operations, including phone coverage, guest assistance, and administrative tasks.
• Ensure compliance with safety, environmental, and quality standards across all NGIS operations.
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Skills

Customer service

Attention to detail

English proficiency

Education

High school diploma or equivalent

Job description

Amentum is seeking an NGIS Reservation Agent to support a US Navy program on Diego Garcia. You will manage guest reservations for NGIS, ensuring accuracy, professionalism, and compliance with lodging standards.

The role involves frontline customer service, coordination with housekeeping and management teams, and handling payments in a remote overseas environment. Travel and international work are required as needed.