NGIS Reservation Agent

Amentum; Manila; On-site; PHP 2,478,000 - 4,027,000; Full time

Job summary

Amentum is seeking an NGIS Reservation Agent to support a US Navy program on Diego Garcia. You will manage guest reservations for NGIS, ensuring accuracy, professionalism, and compliance with lodging standards.

The role involves frontline customer service, coordination with housekeeping and management teams, and handling payments in a remote overseas environment. Travel and international work are required as needed.

Qualifications

• 1-3 years of experience in reservations, customer service, hospitality, or lodging operations.
• Strong communication and problem-solving skills.
• Ability to read, speak, and comprehend English to perform contract requirements.

Responsibilities

• Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems.
• Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries.
• Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures.
• Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs.
• Verify eligibility requirements for military, government, and authorized civilian guests.
• Handle payments, receipts, and financial transactions in accordance with established guidelines.
• Communicate effectively with supervisors and Navy leadership regarding guest issues, facility concerns, and operational updates.
• Support front desk operations, including phone coverage, guest assistance, and administrative tasks.
• Ensure compliance with safety, environmental, and quality standards across all NGIS operations.
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Skills

Customer service

Attention to detail

English proficiency

Education

High school diploma or equivalent

Job description

NGIS Reservation Agent

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress.

Our commitments are underpinned by the belief that safety, collaboration and well-beingare integral to success.

Amentum is seeking a NGIS Reservation Agent to support a unique US Navy program on the island of Diego Garcia. The NGIS Reservation Agent will manage guest reservations for the Navy Gateway Inns & Suites (NGIS), ensuring accuracy, professionalism, and compliance with Navy lodging standards.

Job Responsibilities

• Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems.
• Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries.
• Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures.
• Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs.
• Verify eligibility requirements for military, government, and authorized civilian guests.
• Handle payments, receipts, and financial transactions in accordance with established guidelines.
• Communicate effectively with supervisors and Navy leadership regarding guest issues, facility concerns, and operational updates.
• Support front desk operations, including phone coverage, guest assistance, and administrative tasks.
• Ensure compliance with safety, environmental, and quality standards across all NGIS operations.
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Required Qualifications

• 1-3 years of experience in reservations, customer service, hospitality, or lodging operations.
• High school diploma or equivalent preferred.
• Must possess a valid passport and be able to travel internationally.
• Passport must be valid for at least one year beyond hire date.
• Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
• Ability to meet and maintain contract medical requirements for the duration of assignment.
• Ability to obtain and maintain facility credentials/authorization.
• Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.

Preferred Qualifications

• Previous experience supporting Navy lodging programs, NGIS operations, or military hospitality environments.
• Familiarity with Navy lodging standards, reservation systems, and customer service procedures.
• Strong communication skills, attention to detail, and ability to follow administrative and technical instructions.
• Experience working in remote, shipboard, industrial, or lodging environments.
• Valid driver’s license.

Other Responsibilities

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self‑aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

Quality -

Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance

Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

Working Environment

This position is located on Diego Garcia, British Indian Ocean Territory (BIOT), a remote overseas location supporting U.S. Government operations. Employees may work in office, industrial, warehouse, port, airfield, and outdoor environments and may be exposed to high temperatures, humidity, inclement weather, noise, dust, and uneven terrain. Work schedules may include evenings, weekends, holidays, and extended hours based on operational requirements.

Physical Requirements

Requirements may include prolonged sitting, standing, walking, climbing stairs, and working in both indoor and outdoor environments. Must be able to meet all medical, security, and deployment requirements associated with assignment to a remote overseas location.