Assistant Executive Housekeeper

Mandarin Oriental; Manila; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Learning & Development programs

MOstay benefits

Health benefits and wellness programmes

Job summary

Mandarin Oriental is looking for an Assistant Executive Housekeeper for their upcoming luxury hotel in Manila. The role involves supporting the Executive Housekeeper in managing housekeeping operations to ensure high standards of cleanliness and guest comfort.

Candidates should have 5–7 years of luxury hotel experience and strong leadership skills. The position offers an opportunity to shape the hotel's pre-opening phase, fostering a positive work culture and exceptional guest services.

Qualifications

• Minimum of 5–7 years of experience in Housekeeping operations within a luxury hotel environment.
• Previous experience as Housekeeping Manager or Assistant Executive Housekeeper preferred.
• Strong leadership and organizational skills.

Responsibilities

• Support the Executive Housekeeper in pre-opening activities and departmental readiness.
• Ensure the delivery of exceptional, personalized service in housekeeping interactions.
• Assist in recruiting, onboarding, and training of housekeeping colleagues.

Skills

Leadership

Organizational skills

Problem-solving

Communication

Attention to detail

Education

Bachelor’s degree in Hospitality Management

Tools

Housekeeping systems

Opera PMS

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5‑star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world‑class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Assistant Executive Housekeeper supports the Executive Housekeeper in the overall management and leadership of the Housekeeping Department, ensuring the highest standards of cleanliness, presentation, and guest comfort in line with Mandarin Oriental’s legendary service standards.

In a pre‑opening environment, this role is critical in assisting with setup, systems implementation, and team development to ensure operational readiness and seamless execution from opening day.

Key Responsibilities

Pre‑Opening & Operational Setup

• Support the Executive Housekeeper in all pre‑opening activities, including planning, setup, and departmental readiness
• Assist in the development and implementation of Standard Operating Procedures (SOPs) and service standards
• Support procurement and setup of linen, uniforms, housekeeping equipment, and operating supplies (OS&E)
• Participate in room mock‑ups, snagging, and final inspections to ensure quality standards are met
• Help establish linen par levels, inventory systems, and storage organization

Housekeeping Operations

• Assist in overseeing the daily operations of Guest Rooms, Public Areas, Laundry, Linen Room, and Uniform Room
• Ensure all areas meet luxury cleanliness, hygiene, and presentation standards
• Support room inspection processes and ensure consistent quality assurance
• Coordinate daily room status updates with Front Office and Engineering

Guest Experience & Quality

• Ensure delivery of exceptional, personalized, and anticipatory service in all housekeeping interactions
• Support the execution of VIP setups, special requests, and guest preferences
• Address guest feedback and complaints promptly, ensuring effective service recovery
• Maintain high standards of room presentation aligned with Mandarin Oriental expectations

Team Leadership & Development

• Supervise and support Housekeeping Supervisors and attendants during daily operations
• Assist in recruitment, onboarding, and training of housekeeping colleagues
• Provide coaching, guidance, and performance feedback
• Foster a positive, professional, and service‑driven work culture
• Support scheduling and manpower planning based on occupancy and operational demand

Financial Management & Cost Control

• Assist in monitoring departmental expenses, including labor, supplies, and linen usage
• Support cost control initiatives while maintaining luxury standardsli>
• Track inventory levels and prevent losses, damages, or overstocking
• Assist in budget preparation and financial reporting as required

Linen, Laundry & Inventory Management

• Oversee linen and uniform control processes, ensuring proper usage and lifecycle management
• Support laundry operations (in‑house or outsourced), ensuring quality and efficiency
• Maintain accurate inventory records and conduct regular stock audits
• Ensure proper storage, handling, and distribution of linen and uniforms

Coordination & Communication

• Work closely with Front Office, Engineering, Security, and F&B to ensure seamless operations
• Communicate effectively regarding room readiness, maintenance issues, and guest requirements
• Participate in daily briefings, departmental meetings, and interdepartmental coordination
• Liaise with Purchasing and external suppliers for housekeeping needs

Quality Assurance & Compliance

• Ensure compliance with Mandarin Oriental brand standards and audit requirements
• Conduct regular inspections of rooms, public areas, and back‑of‑house spaces
• Ensure adherence to hygiene, sanitation, and cleanliness standards
• Maintain documentation for audits, inspections, and internal reviews

Safety, Sustainability & Risk Management

• Ensure compliance with health and safety standards for both guests and colleagues
• Support the implementation of sustainable housekeeping practices
• Ensure proper use, storage, and handling of cleaning chemicals and equipment
• Assist in incident handling, reporting, and emergency response procedures

Qualifications & Experience

• Bachelor’s degree in Hospitality Management or related field preferred
• Minimum of 5–7 years’ experience in Housekeeping operations within a luxury hotel environment
• Previous experience as Housekeeping Manager or Assistant Executive Housekeeper preferred
• Pre‑opening experience is highly desirable
• Strong leadership, organizational, and problem‑solving skills
• In‑depth knowledge of housekeeping operations, systems, and procedures
• Excellent communication and interpersonal skills
• Proficiency in housekeeping systems and PMS (Opera preferred)

Success Profile

• Strong leadership and team management skills
• Attention to detail and commitment to quality
• Operational planning and organizational ability
• Financial awareness and cost control mindset
• Problem‑solving and decision‑making capability
• Ability to thrive in a fast‑paced, pre‑opening environment
• Commitment to luxury service excellence

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development – Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness – Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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