Coffee Outlet Shift Lead & Team Coach

Jollibee Group; Manila; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Compose Coffee in the Philippines is looking for an Outlet Crew Lead to guide the team during assigned shifts, ensuring smooth operations and top-tier customer service. You will reinforce SOPs and quality standards, while developing team members through coaching and guidance to maintain consistency.

This role supports leadership with day-to-day coordination without full managerial authority, focusing on operational excellence and a customer-first experience across the store.

Qualifications

• Senior High School graduate or college-level.
• At least 1 year of experience in a cafe, QSR, or F&B setting.
• Solid understanding of store operations and SOPs.
• Strong floor presence and leadership potential.
• Excellent communication and coordination skills.
• Customer-focused with keen attention to quality.

Responsibilities

• Guide the team during your shift to ensure smooth operations and customer service.
• Act as the on-shift point person, reinforcing SOPs and quality standards.
• Develop team members through coaching and guidance.
• Ensure prompt resolution of customer inquiries.
• Support leadership through day-to-day coordination without carrying full managerial authority.

Skills

Leadership

Communication

Customer service

Quality focus

Store operations

Education

Senior High School / College level

Job description

Compose Coffee in the Philippines is looking for an Outlet Crew Lead to guide the team during assigned shifts, ensuring smooth operations and top-tier customer service. You will reinforce SOPs and quality standards, while developing team members through coaching and guidance to maintain consistency.

This role supports leadership with day-to-day coordination without full managerial authority, focusing on operational excellence and a customer-first experience across the store.