Coffee Outlet Shift Lead & Team Coach

Jollibee Group

Manila

Hybrid

PHP 201,000 - 312,000

Full time

10 days ago
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Job summary

Compose Coffee in the Philippines is looking for an Outlet Crew Lead to guide the team during assigned shifts, ensuring smooth operations and top-tier customer service. You will reinforce SOPs and quality standards, while developing team members through coaching and guidance to maintain consistency.

This role supports leadership with day-to-day coordination without full managerial authority, focusing on operational excellence and a customer-first experience across the store.

Qualifications

  • Senior High School graduate or college-level.
  • At least 1 year of experience in a cafe, QSR, or F&B setting.
  • Solid understanding of store operations and SOPs.
  • Strong floor presence and leadership potential.
  • Excellent communication and coordination skills.
  • Customer-focused with keen attention to quality.

Responsibilities

  • Guide the team during your shift to ensure smooth operations and customer service.
  • Act as the on-shift point person, reinforcing SOPs and quality standards.
  • Develop team members through coaching and guidance.
  • Ensure prompt resolution of customer inquiries.
  • Support leadership through day-to-day coordination without carrying full managerial authority.

Skills

Leadership
Communication
Customer service
Quality focus
Store operations

Education

Senior High School / College level

Job description

Compose Coffee in the Philippines is looking for an Outlet Crew Lead to guide the team during assigned shifts, ensuring smooth operations and top-tier customer service. You will reinforce SOPs and quality standards, while developing team members through coaching and guidance to maintain consistency.

This role supports leadership with day-to-day coordination without full managerial authority, focusing on operational excellence and a customer-first experience across the store.

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